Mô tả công việc
Job Responsibilities
- Provide 1st and 2nd line administration and support for computer systems, network systems, application, office server infrastructure and back‑office systems.
- Identity and access management for user accounts, systems and applications in the regional office.
- 1st level network support for office LANs, and troubleshooting the WAN infrastructure (requires close collaboration with HQ teams and vendors or service providers in different time zones).
- Perform periodic and/or required maintenance in the desktop and back‑office environments, including software deployments and updates.
- Participate as a member in various IT or cross‑departmental projects; some travel may be required.
- Act as a resource for IT Remedy and escalation to others in the departments and/or 2nd and 3rd level support, including third‑party vendors/suppliers and service providers.
- Support different specialized applications.
- Support around the ongoing business; IT daily jobs (acceptance of support requests; handling of first, second and third level requests).
- User training.
- Systems used include: IBM Servers, Cisco network devices, Dell workstations, Canon printers.
- Client software used includes: Windows 11 and MS Office 2021 (Word, Excel, Access, Outlook and PowerPoint), Chrome, Internet Explorer, Kaspersky AV and endpoint security.
Job Requirements
- A thorough understanding of MS Windows OS & Office application suite, as deployed in a corporate organization. Good understanding of general server concepts (such as security, file sharing, server/storage resources, centralized updates).
- A thorough understanding of basic networking concepts (such as DHCP, DNS, WINS).
- Servers/Systems administration, including virtual environments.
- Experience with Active Directory and MS Windows Server, SCCM.
- Experience with anti‑virus software.
- A good understanding of basic computer hardware installation/configuration and troubleshooting skills and knowledge.
The following skills are considered a plus:
- VMware ESX/ESXi
- Experience with Cisco network devices (switches, routers).
- The ability to work with distributed teams across different time zones.
- Ability to understand customers and their requirements.
Education/Certification:
- IT‑related bachelor degree or equivalent work experience.
- 3 years plus relevant full‑time IT helpdesk experience, where having worked in an international environment would be a plus.
- Multiple language capability is a plus.
Application Process
- HR interview
- Interview with hiring team
- Offer stage
Yêu cầu kinh nghiệm
Bachelor's degree in IT or equivalent experience; 3+ years full‑time IT helpdesk experience; thorough understanding of Windows OS, Office, networking, Active Directory, Windows Server, SCCM, and antivirus software.