Mô tả công việc
About the role
Day Translations is a global language services company. We are looking for a Japanese Language Leader to support our Japanese-speaking clients on an as-needed basis. This is not a full-time position and there is no minimum volume of work. We will contact you when a request comes up, and you can accept each task based on your availability.
Responsibilities
- Act as the point of contact for Japanese-speaking clients when support is needed.
- Respond to client questions and requests in clear, professional Japanese.
- Communicate with our internal team in English to pass along client needs and updates.
- Help clarify client requirements, expectations and deadlines.
- Keep communication courteous, accurate and timely, in line with Japanese business etiquette.
- Flag issues or misunderstandings to our team as soon as they arise.
Requirements
- Native or near-native Japanese, written and spoken.
- Professional-level English.
- Previous experience in customer service, client support or account communication.
- Reliable internet connection and your own equipment.
- Ability to respond within the timeframe agreed for each task.
- Comfortable working independently and invoicing as a freelancer.
Nice to have
- Experience in translation, localization or language services.
- Familiarity with project management or support tools.
Compensation
Paid per completed task. The rate is agreed individually, based on the candidate’s proposal. [Add the approved range or currency if you have one.
Yêu cầu kinh nghiệm
Native or near-native Japanese and professional English; customer service experience; reliable internet and own equipment; ability to work independently and invoice as freelancer.