Mô tả công việc
Key Responsibilities
1. Operational Excellence
- Coordinate with internal and external stakeholders to execute FINOPS tasks including rate management, service‑to‑charge consolidation, Accounts Receivable & Accounts Payable follow‑up in a professional and pro‑active manner.
- Ensure all FINOPS activities are conducted in compliance with SOPs/IOPs and audit requirements.
- Take ownership of customer/carrier issues and resolve them in a timely and responsible manner.
- Closely monitor and coordinate with stakeholders to achieve and sustain FINOPS KPIs.
- Identify process gaps and drive continuous improvement and automation initiatives to enhance service delivery.
- Support and/or lead other relevant tasks and projects as assigned by management.
2. Leadership & People Management
- Lead, coach, and support team to ensure effective performance, collaboration, and individual development.
- Set clear team goals and KPIs aligned with organizational objectives.
- Monitor team performance regularly and provide constructive feedback, coaching, and mentorship.
- Drive a culture of accountability, continuous learning, and process excellence.
- Motivate and inspire team members to achieve their potential.
- Proper resource and planning arrangement.
3. Stakeholder Management
- Serve as the main point of contact between key internal and external stakeholders (e.g. GSC FINOPS, PTP, CX, Finance, Customers, Carriers).
- Proactively engage stakeholders to align expectations, resolve escalations, and improve cross‑functional collaboration.
4. Performance & KPI Management
- Analyze and monitor FINOPS KPIs to identify issues and implement corrective actions.
- Deeply involved in weekly/monthly KPI review meetings with GSC FINOPS and BCO team.
Qualification/s
- Bachelor's degree in Logistics, Supply Chain, Finance, or a related field.
- 3+ years of relevant experience in FINOPS or similar functions; experience in a supervisory or team lead role is preferred.
- Strong knowledge of FINOPS processes, controls, and KPI management.
- Proficient in Microsoft Office Suite (especially Excel and PowerPoint); Power BI or automation tools (e.g. Power Automate, VBA, Macros) is a plus.
- Fluent in English, both written and verbal.
- Excellent communication, interpersonal, and conflict resolution skills.
- Strong organizational and problem‑solving skills with attention to detail.
- Ability to lead by example, coach team members, and foster a high‑performance culture.
- High level of integrity, accountability, and a continuous improvement mindset.
- Comfortable working under pressure and managing multiple priorities.