Mô tả công việc
Job Description
Job Title: Logistics And Customer Service Associate Director
Posting Start Date: 19/10/2026
Req ID: 1889
Job Summary
We are looking for a Logistics & Customer Service Associate Director to lead and optimize logistics and customer service operations, ensuring excellent customer service levels while achieving optimal logistics costs.
Job Responsibilities
- Build and manage logistics and customer service budgets to optimize logistics costs.
- Develop medium- and long-term logistics network strategies and customer service direction.
- Establish and govern logistics policies, transportation processes, and operational procedures to ensure efficient product flow.
- Manage logistics service providers, including carrier, warehouse and 3PL partners; lead supplier selection, contract negotiations and performance management.
- Oversee inventory movement and warehouse operations to ensure compliance, product integrity and loss prevention.
- Ensure effective customer complaint handling and service recovery processes.
- Measure logistics and customer service performance, drive continuous improvement and mitigate operational risks.
- Assess risks and direct emergency response actions to maintain business continuity.
- Collaborate with cross-functional teams and support business units in resolving operational challenges.
Skills
- Analytical Thinking
- Conflict Management
- Process Improvement
- Resource Planning
- Strategic Planning
Functional Competencies
- Leadership Development
- Planning & Organizing
- Presentation & Influencing
- Problem Solving
- Strategic Communication Planning
- Operations Management
Masan's Core Competencies
- Consumer Centricity
- Innovation
- Ownership
- Passion for winning
- Purposeful Leadership
Masan's Leadership Competencies
- Business Acumen
- Learning Agility
- Dealing With Ambiguity
- Vision & Strategy
- Talent Catalyst
- Leading The Change
- Integrity & Trust
- Stakeholder Management
- Collaboration
- Planning
- Problem Solving
- Result Driven
Education
- Bachelors in Supply Chain Management
Certifications
Conditions of Employment
Physical Requirements
Relevant Industries
- FMCG
- Manufacturing
Interview Questions
Yêu cầu kinh nghiệm
Bachelor's degree in Supply Chain Management; experience in FMCG or manufacturing; strong leadership, strategic planning, and operational management skills.