Mô tả công việc
Sales Performance Management
- Develop new business opportunities and key accounts, expanding ZIM’s presence in the local market.
- Proactively manage customer accounts, strengthen customer relationships, identify growth opportunities, and optimize shipping solutions.
- Report marketing information, competitors' information exchange, performance review, etc.
- Collaborate with cross‑functional teams such as logistics, customer service, and operations to ensure the delivery of high‑quality customer service.
- Assist in collection and financial systems management, resolving complex financial and payment issues.
- Perform any tasks assigned by the Country Sales Manager.
Team Management
- Motivate and supervise a high‑performance sales team, monitor and analyze KPIs to track the team's sales performance and business outcomes, ensuring the achievement of sales targets in accordance with ZIM’S strategy.
- Provide coaching, training, and professional development to team members to enhance their sales and customer service skills.
- Conduct weekly team meetings, review performance, and provide feedback to drive continuous improvement.
Requirements
- Minimum 5 years of experience in the relevant industry (Logistics, Freight Forwarding Service) with at least 2–3 years in a management level.
- Proven experience in sales, customer relationship management, and team leadership.
- Ability to analyze data, assess market trends, and drive business strategies.
- Excellent communication, negotiation, and interpersonal skills.
- Bachelor’s degree in business, logistics, or a related field.