Mô tả công việc
I. KEY ACCOUNTABILITIES
1. Network Optimization
- Design and continuously optimize NTL's hub-to-province line haul network – route structure, direct vs. relay routes, hub connectivity, departure frequency, vehicle/fleet allocation and network capacity.
- Reduce structural transportation cost, improve network utilization, and cut unnecessary routes / empty running distance.
2. Transportation Performance Management & Control Tower
- Build a standardized, data‑driven performance management system covering on‑time departure/arrival, route adherence, vehicle utilization, delays and exceptions, backed by a centralized Control Tower dashboard.
- Drive root‑cause analysis on delays and service failures, and reduce the claim / compensation rate through better exception management and accountability.
3. SOP Compliance, Standardization & Change Management
- Build, standardize and roll out operating SOPs across the transportation network, ensuring consistent execution by all relevant staff.
- Monitor compliance through audits/checklists, coach and train frontline operations teams, and drive adoption through change management.
4. Continuous Improvement & Cost Efficiency
- Identify and lead cross‑functional improvement initiatives (cost, productivity, service quality) across hubs, branches and HQ functions, using structured problem‑solving and data.
- Track savings delivered and productivity gains, and embed a continuous‑improvement culture across the operations organization.
II. KEY REQUIREMENTS
- Proven, hands‑on experience designing and optimizing a line‑haul / hub‑to‑province transportation network at national scale (route structure, direct vs. relay, hub connectivity, frequency, fleet allocation), with a demonstrated, measurable reduction in unit cost (cost/kg, cost/shipment).
- Has personally built a KPI/data‑driven transportation performance management system or Control Tower from scratch – KPI definitions, dashboards, exception alerts – with clear before/after OTD‑OTA improvement.
- Experience standardizing and rolling out SOPs network‑wide across multiple hubs/branches, including compliance monitoring (audits/checklists) and change management to drive frontline adoption.
- Fluent English – able to work directly with foreign management/partners.
Other Requirements:
- 5+ years of experience in operations excellence, network/transportation planning, or process improvement, ideally within an express delivery, e-commerce logistics or courier company.
- Bachelor's degree in Logistics, Supply Chain, Industrial Engineering, Business or a related field.
- Strong data and analytical capability; comfortable working with TMS/WMS to drive decisions.
- Familiarity with continuous improvement methodologies (Lean, Six Sigma, Kaizen) is a plus.
- Strong project management and cross‑functional stakeholder management skills, able to lead initiatives across hubs, branches and HQ.
- Demonstrated ability to coach frontline operations teams and lead change through resistance.