Operations Manager

About Williams‑Sonoma DC – South Brunswick, NJ

Supply Chain Overview

• 4,000+ full‑time associates
• 14.5 M sq ft of small‑parcel, personalization, furniture and manufacturing space in the U.S.
• Large package/furniture DCs in Southern California, Northern California, Texas, Georgia and New Jersey (9.2 M sq ft) plus 1.2 M sq ft of standalone final‑mile furniture hubs
• Small package e‑commerce DCs in Mississippi and Arizona (3.2 M sq ft)
• Manufacturing upholstery factories in North Carolina and Mississippi (1,400+ employees)
• Transportation department (ocean, air, trucking, rail) with 30+ professionals
• Sourcing offices in 10 countries across Asia and Europe

Operations Manager – Dayton, NJ

• Lead, coach and develop associates, fostering accountability, continuous improvement and high performance
• Oversee labor scheduling, shift planning and attendance tracking
• Identify performance gaps and implement corrective actions through coaching, training and performance management
• Conduct safety meetings, training sessions and compliance audits
• Drive operational discipline through performance reviews, metric tracking and continuous improvement initiatives
• Oversee daily DC operations, ensuring efficient execution, cost control and adherence to performance metrics
• Monitor line‑haul optimization strategies to improve delivery speed, quality and efficiency while reducing costs
• Build and maintain relationships with 3PLs, independent contractors and employees
• Conduct routine performance reviews of third‑party partners and support contract alignment
• Drive a customer‑centric culture by improving on‑time shipping, reducing damages and improving return rates
• Manage customer escalations and determine appropriate resolutions
• Develop and execute contingency plans for seasonal demand, weather disruptions and other logistical challenges
• Oversee warehouse organization and dock operations
• Maintain compliance with OSHA regulations and company safety policies
• Ensure effective inventory control processes

Qualifications

• High School Diploma or equivalent, 3–5 years of furniture/final‑mile distribution or manufacturing management experience
• Or 6–8 years of progressively responsible leadership experience in furniture/final‑mile distribution
• Onsite, in‑office role
• Strong communication, interpersonal and customer‑relations skills
• Highly organized, process‑oriented, able to multitask
• Warehouse Management System experience
• Solid understanding of Safety and OSHA standards
• Exceptional organizational and time‑management skills
• Ability to adapt and change processes
• Technical skills: Microsoft Access, Excel, Word, PowerPoint

Preferred

• Six Sigma Black Belt or Lean Manufacturing experience
• Knowledge of final‑mile delivery models (white‑glove, same‑day, multi‑day routing)
• Exposure to furniture manufacturing, distribution or big‑box distribution
• Final‑mile transportation carrier contract negotiations or procurement experience
• Expert understanding of Safety and OSHA standards
• Bilingual in Spanish

Physical Requirements

• Stand, walk, talk and hear
• Move, lift or carry heavy objects up to 50–100 pounds

Benefits

• Generous discount on all Williams‑Sonoma, Inc. brand products
• 401(k) plan and other investment opportunities
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts, Community Service Program and holidays (in some locations)
• Health, dental and vision insurance, including same‑sex domestic partner benefits
• Legal and Identity Protection Plans and Pet Insurance
• More information: MyWSIBenefits.com

Culture

• Learn more about our Supply Chain culture and regional associate events: https://shorturl.at/R3OAX (Login credentials may be required)

Equal Opportunity Employer