Mô tả công việc
Job Summary
Operations Supervisor responsible for managing and overseeing daily operations of the Forest team, ensuring services are delivered safely, efficiently, accurately, and in accordance with SGS procedures and client requirements.
Responsibilities
- Manage and oversee the daily operations of the Forest team.
- Supervise the implementation of operational SOPs for assigned tasks and services.
- Ensure inspection and related activities are carried out accurately, efficiently, and in compliance with SGS procedures and client requirements.
- Coordinate manpower, resources, schedules, and operational activities to ensure timely service delivery.
- Control job‑related costs and resources to ensure operational efficiency.
- Monitor work progress both on‑site and at the office and take timely action when operational issues arise.
- Manage and develop relationships with existing clients to maintain a high level of customer satisfaction.
- Communicate with clients on a daily basis to provide updates and follow up on job progress.
- Understand clients' operational and technical requirements and coordinate internally to ensure appropriate service delivery.
- Identify opportunities for repeat business and additional inspection or testing services.
- Follow up and support corrective actions related to client complaints.
- Collaborate with the Quality Assurance team to develop, review, and improve SOPs according to clients' specific requirements.
- Ensure operational activities comply with SGS quality standards and applicable procedures.
- Support corrective and preventive actions when non‑conformities or customer complaints are identified.
- Coordinate closely with Operations, Laboratory, Administration, Customer Service, Sales, and other relevant teams to ensure timely and accurate service delivery.
- Work collaboratively with SGS branches, affiliates, other Business Units, and internal stakeholders when required.
- Facilitate effective communication among relevant functions to resolve operational and client‑related issues.
- Support the Sales team in maintaining relationships with existing customers and identifying potential business opportunities.
- Participate in marketing and customer engagement activities when required.
- Support the organization of seminars, workshops, customer meetings, and other promotional events.
- Prepare weekly highlights, monthly reports, revenue reports, commentary reports, and other reports required by the SBU Manager.
- Ensure reports are consolidated and submitted accurately and within agreed timelines.
- Monitor operational and commercial performance against agreed KPIs.
- Perform other duties and assignments as instructed by the SBU Manager.
Qualifications
- Minimum 2 years of relevant experience in woodchip inspection, woodchip production, forestry inspection, or a related field.
- Experience in supervising operational activities or coordinating inspection teams is preferred.
- Practical understanding of woodchip inspection and production processes.
- Experience working directly with clients and coordinating with internal operational teams is an advantage.
- Willing and able to travel as required by business operations.
- University degree or equivalent qualification.
- Fluent in Chinese (speaking, listening, writing).
- Basic working proficiency in English.
Benefits
- 18 days of annual leave plus 1 day of sick leave per month (up to 12 days per year).
- Competitive rewards including a 13th‑month salary and year‑end performance bonus.
- Access to health and well‑being programs, employee engagement activities and exclusive benefits.
- Continuous learning & development through structured learning programs and hands‑on experience.
- Career mobility within SGS’s global network.
- Work‑life balance and a truly global environment.