Mô tả công việc
Operations Team Leader, Sort (Base in Noi Bai)
What you will do
- Provide daily coordination support to operational and clerical teams, ensuring smooth workflow and task completion across various departments.
- Assist the manager with administrative tasks such as scheduling, documentation, and communication to facilitate efficient operations.
- Oversee service assurance and customer service activities, addressing inquiries and resolving issues promptly.
- Lead team to handle smoothly customs clearance procedure of IB & OB shipments daily to meet KPI (OTC – on time clearance).
- Work with Customs officer to settle issues (if any) relating to customs clearance progress.
- Implement and maintain quality management practices to uphold service standards and customer satisfaction.
- Monitor and control network operations to optimize efficiency and minimize disruptions in service.
- Support the customer service and support group in resolving customer queries and enhancing client relationships.
- Manage contract sourcing and negotiations to secure reliable service providers and vendors.
- Ensure compliance with regulations and safety standards for handling dangerous goods during operations to mitigate risks.
Experience
- Four (4) years of relevant work experience.
Knowledge, Skills and Abilities
- Leadership skills.
- Team working skills.
- Problem solving skills.
- Planning & organizing skills.
- Accuracy & attention to detail.