Mô tả công việc
Job Purpose
Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Order Management department.
Responsibilities
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operating system
- Track and trace Order management files as required
- Use workflows on daily basis to manage shipments
- Monitor shipment reports to ensure total customer satisfaction
- Ensure timely clearance and delivery of freight to customer for Import shipments
- Ensure documents are timely sent and arrival notice communicated to destination for Export shipments
- Ensure accurate and timely client and vendors billing
- Manage intercompany invoice payments (i.e. via AJAX report)
- Interact with our customers in arranging their international shipments, meeting customer service standards
- Contribute to maintain strong relationships with vendors (Shipping lines, trucking companies, and others)
- Meet compliance at all times to regulations, including internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements
- Understand department process flow, constantly looking for areas of improved efficiency
- Ensure all customers standard operating procedures are followed and updated in the DLSOP
- Meet KPI standards, as per the company’s procedures
- Overseas communications, timely responses to emails and requests (internal and external)
- Escalation of problems to Management when necessary
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride
- Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary
Qualifications
- College or University graduation or equivalent qualification
- Minimum one-year experience in logistics industry
- Microsoft Office skills (Word, Excel, Outlook...), PC skills
- Attention to detail
- English skill
- Communication skill
Additional Information
- Full time job contract
- Competitive salary
- Opportunity for promotion
- Friendly atmosphere among team
- Ability to develop
- Professional Training Plan
- Health insurance program
- Professional of working environment
- 14 annual leave days per year