Mô tả công việc
Job Description
OUR PURPOSE AND CULTURE
At New World Phu Quoc Resort, we create memorable experiences that connect our guests to the warmth of Vietnamese hospitality and the beauty of Phu Quoc Island. As part of Rosewood Hotel Group, we foster a culture built on genuine care, collaboration, accountability, and a passion for service excellence.
We believe our associates are at the heart of everything we do, and we are committed to providing an environment where talent can thrive, grow, and make a meaningful impact.
THE TEAM
The Food & Beverage team plays a vital role in delivering exceptional dining experiences across our restaurants, bars, and event venues. Through service excellence, innovation, and commercial focus, the team ensures every guest interaction enhances the resort's reputation while driving business success.
The Outlet Manager reports to the Director of Food & Beverage / Assistant Director of Food & Beverage and works closely with Culinary, Stewarding, Engineering, Finance, Sales & Marketing, and Talent & Culture teams.
YOUR ROLE
As Outlet Manager, you will be responsible for the overall operation, financial performance, and guest satisfaction of the assigned food and beverage outlet(s). You will lead and inspire the service team to consistently deliver exceptional guest experiences while achieving departmental objectives in revenue growth, cost control, quality standards, and associate engagement.
You will ensure all operations are aligned with New World Hotels & Resorts brand standards, local regulations, and health and safety requirements.
HOW YOU'LL MAKE THE PLACE
Operational Excellence
- Oversee the day‑to‑day operations of the assigned outlet(s) to ensure smooth and efficient service delivery.
- Maintain New World brand standards, service procedures, and operational policies.
- Ensure cleanliness, maintenance, and presentation standards are consistently achieved.
- Monitor guest satisfaction and implement corrective actions when required.
- Conduct regular inspections of service areas, equipment, and facilities.
Guest Experience
- Build strong relationships with guests and recognize opportunities to exceed expectations.
- Handle guest concerns and service recovery professionally and promptly.
- Drive guest engagement initiatives and continuously seek opportunities to improve the dining experience.
- Monitor guest feedback through Medallia, online reviews, and direct interactions, implementing improvement plans where necessary.
Financial Management
- Achieve revenue, profit, and productivity targets established by the resort.
- Monitor daily, weekly, and monthly financial performance of the outlet.
- Manage labor costs, operating expenses, and purchasing in line with budget requirements.
- Analyze sales trends and develop strategies to maximize revenue opportunities.
- Ensure effective inventory control, cost management, and waste reduction.
Leadership & People Development
- Lead, coach, and motivate associates to deliver exceptional service.
- Conduct regular training, coaching, and performance discussions.
- Support succession planning and talent development initiatives.
- Foster a positive, inclusive, and high‑performing team culture.
- Ensure associates understand and comply with company policies and procedures.
Health, Safety & Compliance
- Ensure compliance with food safety, hygiene, HACCP, and sanitation standards.
- Maintain workplace health and safety practices in accordance with company and legal requirements.
- Ensure all licenses, certifications, and operational documentation remain current.
- Support sustainability and environmental initiatives across the outlet.
Business Development
- Collaborate with Sales & Marketing teams on promotional activities and special events.
- Identify opportunities to increase outlet visibility, guest capture, and revenue.
- Monitor industry trends and competitor activities to drive innovation and guest engagement.
COULD THIS BE YOU
Qualifications
- Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
- Professional certifications in Food & Beverage operations are advantageous.
Experience
- Minimum 3‑5 years of Food & Beverage management experience in an international hotel or luxury resort environment.
- Previous experience as Assistant Outlet Manager, Outlet Manager, Restaurant Manager, or equivalent leadership role.
- Proven track record in managing restaurant operations, revenue performance, and service excellence.
Skills & Competencies
- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Sound business and financial acumen.
- Strong problem‑solving and decision‑making capabilities.
- Knowledge of food safety, HACCP, and hygiene standards.
- Ability to manage multiple priorities in a fast‑paced environment.
- Proficiency in Microsoft Office and restaurant POS systems.
- Strong command of English; additional languages are an advantage.
Personal Attributes
- Guest‑focused with a passion for hospitality.
- Highly organized and detail‑oriented.
- Professional, confident, and approachable.
- Results‑driven while maintaining a people‑first leadership style.
- Adaptable and committed to continuous improvement.
OUR BENEFITS
At New World Phu Quoc Resort, we value our associates and offer a comprehensive benefits package including:
- Attractive service charge and competitive salary.
- Comprehensive insurance and healthcare coverage.
- Duty meals and associate accommodation (where applicable).
- Learning and development opportunities through Rosewood Hotel Group.
- Career growth and internal mobility opportunities.
- Associate recognition and engagement programs.
- Special hotel and dining privileges within the group.
OUR BENEFITS
At New World Phu Quoc Resort, we value our associates and offer a comprehensive benefits package including:
- Attractive service charge and competitive salary.
- Comprehensive insurance and healthcare coverage.
- Duty meals and associate accommodation (where applicable).
- Learning and development opportunities through Rosewood Hotel Group.
- Career growth and internal mobility opportunities.
- Associate recognition and engagement programs.
- Special hotel and dining privileges within the group.
Yêu cầu kinh nghiệm
Diploma or Bachelor's in Hospitality Management or related field; 3-5 years F&B management in international hotel or luxury resort; leadership, financial acumen, Microsoft Office and POS proficiency; English required.