Mô tả công việc
FP Markets Group of Companies
FP Markets Group of Companies is a well‑established multi‑regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full‑time Payments Specialist (Remote) in the APAC region.
Responsibilities
- Process and monitor client deposits, withdrawals, and transfers, ensuring they are carried out as per relevant regulations and guidelines.
- Update the CRM and Platform systems with relevant information.
- Communicate with the Back Office Manager if any issues arise.
- Help to perform a timely investigation of any client requests/complaints.
- Assist Onboarding/Support teams in replying to client queries.
- Work with the Compliance and Risk teams on specific client cases when necessary.
- Conciliate with customers and service providers on payment issues via different channels.
- Other ad‑hoc duties as per management’s request.
Candidate Profile
- Around 1 year of experience in payments, transactions, or a similar financial operations role.
- Computer literacy with excellent working knowledge of Microsoft Office applications (particularly Excel).
- Previous experience communicating with clients is a plus.
- A team player with excellent communication skills.
- Excellent written and spoken English.
- Prior experience in customer support, and particularly in forex, CFDs or the wider financial services industry, will be considered an advantage.
- Willingness to learn and adapt in a fast‑paced environment.
- Ability to work rotation shifts Monday – Friday 6:00 AM – 3:00 PM and 7:00 AM – 4:00 PM UTC+8.
Why us
- Welcoming, young and multicultural team with approachable leadership.
- Ability to contribute to dynamic business at a growth phase.
- High level of autonomy, support of ideas and putting your expertise into the best practices for the company.
- Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders.
- Competitive remuneration, regular salary reviews and performance‑based incentive schemes.
- Vibrant company life: from team activities to global celebrations.
- Fully remote work.
Journey to FP Markets
- Initial Interview with HR (30‑45 minutes).
- Interview with your future manager (45‑60 minutes).