Mô tả công việc
Job Summary
Treat all guests and colleagues politely and courteously at all times. Provide full cooperation to employees and assist in a prompt, caring and helpful manner.
Responsibilities
- Anticipate employee needs and react to enhance satisfaction.
- Promote a helpful and professional image to internal and external guests.
- Maintain high employee satisfaction with zero complaints.
- Preserve professional confidentiality.
- Adhere to legal regulations and work permits for foreign expatriate employees.
- Handle job application correspondence, answer and file documents, advertisements.
- Coordinate and initiate yearly performance evaluations at all staff levels.
- Manage insurance administration and report deviations.
- Keep personnel informed of problems, changes, and news.
- Ensure proper job descriptions for all functions and adapt them as needed.
- Manage personnel files for hiring, transfer, promotion, resignation, and other changes.
- File work procedures and operational rules, adapting them when necessary.
- Oversee recruiting in coordination with Department Heads.
- Analyze working atmosphere, discuss improvements with Department Heads and supervisors, and submit to GM.
- Supervise adherence to remuneration guidelines and discuss deviations with GM.
- Survey remuneration and social benefit policies of competitors annually.
- Counsel employees in personal and professional matters.
- Conduct exit interviews with resigning employees to identify resignation patterns.
- Inform personnel and supervisors of important events and news to avoid misunderstandings and rumors.
- Organize social and leisure activities with Department Heads for employees.
- Supervise and maintain staff accommodation, conduct inspection tours, and ensure pest control, repair, and improvement work.
- Coordinate with the Director of Finance for payroll and other finance-related matters.
Qualifications
- Bachelor’s Degree in HR or Business Management.
- Minimum 2 years in a similar role.
- Excellent coordination and multi-tasking ability.
- Strong interpersonal and analytical skills.
- Ability to work under pressure and meet tight deadlines.
Additional Information
- Opportunity to join an international, innovative, and fast-growing group.
- Chance to challenge the norm in a creative and rewarding environment.
- Be part of a passionate team creating great hospitality experiences.
- Competitive package and ample development opportunities.