Maintain a single portfolio register covering client projects, internal products and strategic programs, with owner, stage, milestone plan, and health status.
Run plan‑vs‑actual analysis on scope, schedule, budget and effort; detect drift before it becomes a client issue.
Operate a portfolio risk log (delivery, resource, commercial, technical) with named owners and due dates.
Run the regular portfolio review cycle: [weekly/bi‑weekly] project health check, monthly portfolio review with the CEO.

Track budget, cost, revenue and margin by project, with contract type (fixed price / T&M / retainer) and change requests in view.
Consolidate utilization, capacity and bench data with Resource Management/HR; flag over‑ and under‑allocation, and key‑person dependency.
Surface commercial risks: scope creep without change requests, margin erosion, overruns on fixed‑price work.
Track client health signals: escalations, SLA breaches, satisfaction feedback, renewal risk.
Support investment and prioritization decisions for internal initiatives (cost, expected value, capacity trade‑offs).

Consolidate and cross‑check updates from Jira, finance and resource systems and team reports; resolve inconsistencies before they reach executives.
Align Tech, Product and Business teams on a common definition of status, milestones and health.
Build trust with delivery teams so that problems are raised early rather than hidden.

Own the CEO dashboard and monthly portfolio pack: health, margin, utilization, top risks, decisions required.
Prepare agendas, data packs and pre‑reads for leadership reviews, with clear recommendations rather than raw data.
Track every decision and action item to closure; report overdue items with owner and reason.

Stand up practical PMO essentials first — templates, reporting cadence, and health criteria — to enable immediate delivery visibility, then refine standards based on real project data rather than upfront over‑engineering.
Adapt the framework to different delivery models (Agile, Waterfall, hybrid), including client‑mandated processes.
Analyze recurring causes of delay, overrun and rework across the portfolio and propose fixes with measurable targets.

Bachelor's degree or above in a relevant field (Information Technology, Business Administration, Engineering, or related).
5+ years in PMO, Portfolio Governance, or Program Management, including 2+ years standing up or independently running a PMO function.
Experience reporting directly to CEO/C‑level, translating portfolio data into decision‑ready dashboards and tracking decisions/action items to closure.
Strong financial acumen in a project‑based business: budget/revenue/margin tracking across contract types with ability to spot commercial risk.
Experience in workforce/capacity planning and utilization optimization within a delivery organization.
Proven ability to consolidate and reconcile data across PM, finance, and HR systems into a single source of truth.
Strong stakeholder influence.
Fluent English & Vietnamese.

Background in IT Consultancy, Digital Transformation Agency, or Software Outsourcing.
Master of Business Administration (MBA).
PMP or PgMP preferred; Agile certifications (SAFe, CSM, PSM) a plus.
Familiarity with E‑Commerce, Loyalty, or Retail domains — a plus given a significant share of our portfolio.

PMO Manager

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