Product Owner – Acquisition

Location

How You'll Make an Impact

What you'll do

Build and improve products

• Own features and initiatives across the full customer journey, from acquisition and communication to onboarding and long‑term customer engagement.
• Dig into funnel and customer data to find where users drop off, then propose initiatives and strategies to improve conversion rate and user experience.
• Support discovery through customer interviews, competitor research and quick prototypes before we commit to building.

Turn ideas into things teams can build

• Write clear user stories, business rules, acceptance criteria and UAT scenarios.
• Map customer journeys, product flows and decision logic, including the edge cases most people miss.
• Work day to day with Engineering, Design, Risk, Marketing and Operations to ship on time.

Work with partners and sales channels

• Join working sessions with lending and acquisition partners.
• Help design and document channel integration flows (customer journey, system and data flows) between Trusting Social, lending partners and sales channels.
• Help translate partner and channel constraints into practical product solutions and operating processes.

Work AI‑first

• Use AI to speed up research, analysis, reporting and documentation.
• Turn repetitive tasks into reusable AI workflows that make you faster and more effective in your own work.

How you think (what we care about most)

• Curious and first‑principles: you ask "why" until you reach the real problem, not just the stated request.
• Fast learner: you're comfortable not knowing yet, and you close the gap quickly.
• Commercially aware: you want to understand how a product makes money, not only how it works.
• Clear communicator: you can explain the same idea clearly to engineers, internal teams and external partners.

You'll thrive here if

• You like problems that don't come with a manual. Many things here are being built for the first time: new products, new partner integrations, new channels. You'll help shape them, not just execute them.
• You want your work to show up in real numbers. The features you own go live to mass‑market customers, and you'll see their impact on conversion and revenue within weeks, not years.
• You're the kind of person who makes things move. When something is stuck between teams, you enjoy being the one who gets it unstuck.
• You already use AI every day and want to go further. Here, AI is a core way of working, and you'll build workflows the whole team uses.

What we're looking for

• 2–3 years of experience in product, business analysis, risk analysis or a similar role, ideally in fintech, banking or consumer finance.
• Hands‑on experience with unsecured lending, such as cash loans, credit cards, installment loans and have experience with APIs; writing PRDs or user stories.
• Strong cross‑functional collaboration. You've worked closely with technical and business teams, turning business needs into clear requirements and keeping everyone aligned when priorities shift.
• Strong analytical skills. You're comfortable with data at a solid level and can turn numbers into a recommendation.
• Daily, practical use of AI tools beyond occasional prompting.
• Fluent Vietnamese and good professional English.

What We Offer

Join our vibrant team and enjoy:

• Opportunity to work and learn from one of the best and brightest technology teams in Vietnam.
• Be part of a winning team with exponential growth regionally, experience recruiting world‑class talents.
• Competitive compensation package, including 13th‑month salary and performance bonuses.
• Comprehensive health care coverage for you and your dependents.
• Generous leave policies, including annual leave, sick leave, and flexible work hours.
• Convenient central district 1 office location, next to a future metro station.
• Onsite lunch with multiple options, including vegetarian.
• Grab for work allowance and fully equipped workstations.
• Fun and engaging team building activities, sponsored sports clubs, and happy hour every Thursday.
• Unlimited free coffee, tea, snacks, and fruit to keep you energized.
• An opportunity to make a social impact by helping to democratize credit access in emerging markets.