Mô tả công việc
Who We Are
Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.
For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.
Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.
That’s Powerful Value, Delivered.
What You Will Be Responsible For
- Respond to parts pricing inquiries from customers through both phone, email and text channels
- Accurately fulfill parts order requests from clients
- Provide availability of inventory and shipping times to customers
- Providing parts support and assistance for other Brandt field staff members
- Working with multiple vendors to provide the customers with various options to ensure their parts requests are satisfied
What We Look For
- Experienced multitasker able to navigate multiple systems at the same time
- Demonstrated ability to deliver the highest level of customer satisfaction
- Detail oriented to maintain the highest level of accuracy to ensure customer parts requests are handled quickly and accurately the first time
- Active listener able to understand customers through two-way engagement to respond to parts related requests and where needed provide recommendations and solutions
- Ability to work independently with minimal supervision
- Strong written and verbal communication skills
- Previous experience in the parts or parts related industry would be considered an asset
- Fluency in English is required.
- Fluency in French is considered an asset.
- Flexible overnight shift rotations and hours are available.
What We Offer
- Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.
- Performance based monthly bonus
- Competitive hourly shift premium for overnight hours.
- Continuous Learning: through on-the-job training and educational opportunities.
- Opportunities for advancement within a growing company that values initiative and teamwork.
- Comprehensive benefits coverage: including health, dental and more to support your wellbeing.
- Retirement savings programs: Pension and RRSP programs to help you invest in your future.
When you work for Brandt, we work for you. It’s as simple as that.