Mô tả công việc
Key Responsibilities
- Manage daily property operations, including Front Office, Housekeeping, Engineering, and related services.
- Ensure service quality, property cleanliness, maintenance, and overall operational standards.
- Handle tenant/guest complaints and build strong relationships with tenants and long‑stay guests.
- Coordinate with Leasing, Finance, Engineering, and other stakeholders to ensure smooth operations and business performance.
- Manage service contracts, vendors, OPEX/CAPEX budgets, expenses, and revenue collection.
- Recruit, train, coach, and manage the operations team; set KPIs and monitor performance.
- Ensure compliance with company policies, regulations, and operational standards.
- Prepare regular operational reports and support the Developer/Landlord in project handover activities.
- Identify and implement improvements to enhance property value, operational efficiency, and customer experience.
Requirements
- Bachelor's degree or above.
- Minimum 5 years of relevant professional experience, including 3 years in a management role.
- Experience in property/building management; experience in office buildings, serviced apartments, or hotels is preferred.
- Intermediate English proficiency.
- Strong leadership, communication, negotiation, problem‑solving, and organisational skills.
- Good knowledge of Microsoft Office.
- Ability to work independently, make decisions, manage multiple tasks, and respond flexibly to operational situations.