Mô tả công việc
1. Management system setting up
- Set up the pre‑opening budget & operations budget
- Set up standard templates and prepare for reports including operational report, profit & loss statement, periodical operation plan, etc.
- Assist developer in handover process of the project and provide related documents
2. Operation management
- Ensure the smooth operation and coordination of all activities related to maintain the highest possible standards of the Management company commitment and Client's expectations
- Maintain the building by investigating and resolving tenant complaints
- Work closely and build a good relationship with tenants and the landlord alike
- Ensure that the building tenants comply with their obligations to pay all rent and other amounts payable under the leases
- Strictly control all expenses related to property and effectively utilize budget to avoid overspending
- Record all documents related to payment process and all accounts related to management process of current projects
- Ensure that all operations and maintenance must be undertaken in accordance with the policies and agreement of developer and their contractors
- Administer lease agreements, ensuring all terms are upheld
- Be available to respond to property emergencies 24/7
- Provide regular updates and reports to landlords and BM on property performance
- Identify opportunities for property improvements that could enhance value or tenant satisfaction
- Coordinate regular property inspections to identify maintenance and repair needs
- Maintain the property's physical appearance, ensuring overall cleanliness
3. Employee Management
- Ensure all new employees will officially be welcomed and attend company orientation
- Involve in recruitment interview, train as well as give each staff chances to develop themselves
- Conduct a minimum of 2 performance appraisals per year for all staff
- Ensure all employees always maintain work ethics and obey the company's code of conduct
- Implement the other works requested by OM