QA Engineer

General Information

• Title: QA Engineer
• Department: Quality Assurance
• Reports to: QA Manager
• Location: Rockwool Vietnam Plant

2. Job Purpose

• The QA Engineer is responsible for ensuring compliance with product, process, laboratory, and management system requirements through effective quality assurance practices.
• This role oversees laboratory testing activities, evaluates incoming raw materials, semi‑finished and finished products, manages quality systems, and drives continuous improvement initiatives.
• The position plays a key role in maintaining compliance with Quality, Health, Safety, and Environmental (QHSE) standards while supporting operational excellence and customer satisfaction.

3. Key Responsibilities

3.1 Quality Management Systems & Compliance

• Develop, implement, maintain, and continuously improve the Integrated Management System in accordance with:
  • ISO 9001 (Quality Management System)
  • ISO 14001 (Environmental Management System)
  • ISO/IEC 17025 (Testing and Calibration Laboratories)
  • ISO 45001 (Occupational Health & Safety Management System)
• Ensure compliance with corporate Quality, Health, Safety & Environment (QHSE) policies, procedures, and objectives.
• Monitor quality performance and ensure alignment with customer, regulatory, and internal requirements.

3.2 Raw Material Qualification & Testing

• Lead testing, evaluation, and approval of incoming raw materials to ensure compliance with technical specifications and quality standards.
• Develop and maintain raw material inspection plans, acceptance criteria, and testing procedures.
• Perform statistical analysis and trend monitoring of raw material quality performance.
• Collaborate with Procurement, Production, Technical, and Supplier Quality teams to investigate and resolve raw material quality issues.
• Support supplier qualification, supplier audits, and continuous supplier quality improvement initiatives.

3.3 Laboratory Management

• Manage daily laboratory operations and ensure testing activities are conducted accurately, safely, and efficiently.
• Ensure all laboratory equipment is calibrated, verified, maintained, and operated according to approved procedures and ISO/IEC 17025 requirements.
• Maintain laboratory accreditation readiness and compliance with internal and external audit requirements.
• Optimize laboratory testing methods, workflows, and resource utilization.

3.4 Product Testing & Quality Control

• Analyze and evaluate test results for raw materials, work‑in‑progress products, and finished products.
• Prepare technical reports and provide recommendations for quality improvement and corrective actions.
• Establish, validate, and monitor testing methods to comply with international standards, customer specifications, and industry best practices.
• Investigate non‑conforming products and ensure appropriate containment and disposition actions.

Continuous Improvement & Problem Solving

• Lead Root Cause Analysis (RCA) activities using structured problem‑solving methodologies.
• Develop and implement corrective and preventive actions (CAPA) to eliminate recurring quality issues.
• Drive continuous improvement projects focused on product quality, process capability, laboratory performance, and operational efficiency.
• Utilize quality and statistical tools such as SPC, Minitab, Pareto Analysis, Control Charts, and FMEA.

Reporting

• Prepare and present regular quality and laboratory performance reports to management.
• Monitor and report key quality indicators, including:
  • Incoming material quality performance
  • Product conformity rates
  • Customer complaints
  • Defect rates
  • CAPA effectiveness
  • Laboratory performance metrics
  • QHSE compliance status

6. Qualifications and Competencies

• Education: Bachelor’s degree in engineering, Materials Science, Chemistry, Industrial Engineering, or a related technical discipline.
• Technical Knowledge
  • Strong knowledge of ISO 9001 Quality Management Systems, ISO/IEC 17025 Laboratory Management Systems, ISO 14001 Environmental Management Systems, ISO 45001 Occupational Health & Safety Management Systems, and Integrated QHSE Management Systems.
  • Thorough understanding of laboratory testing methodologies and material characterization techniques.
  • Proficiency in statistical analysis and quality tools such as SPC, Minitab, FMEA, CAPA, and RCA.
  • Experience with audit preparation, execution, and compliance management.

7. Key Performance Indicators (KPIs)

• Incoming raw material acceptance and supplier quality performance.
• Product conformity and defect reduction rates.
• Laboratory testing accuracy and turnaround time.
• Customer complaint reduction and CAPA effectiveness.
• Audit compliance and successful certification outcomes.
• QHSE performance and compliance objectives.
• Continuous improvement project implementation and cost savings.