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Job Summary
DXC Technology is a leading enterprise technology and innovation partner. We are seeking a ServiceNow Tester (QA Engineer) to support testing activities in ServiceNow implementation and enhancement projects.
Key Responsibilities
- Analyze requirements, user stories, and functional specifications.
- Create and execute test cases, test scenarios, and test scripts.
- Perform Functional Testing, System Integration Testing (SIT), Regression Testing, and support User Acceptance Testing (UAT).
- Validate ServiceNow workflows, forms, catalogs, and system configurations.
- Identify, document, and track defects through resolution.
- Work closely with Business Analysts, Developers, and stakeholders to ensure solution quality.
- Prepare test reports and maintain testing documentation.
- Participate in Agile/Scrum ceremonies and project discussions.
- Ensure delivered solutions meet business requirements and quality standards.
Required Qualifications
- Bachelor’s degree in computer science, Information Technology, Software Engineering, or related field.
- 2-5 years of experience in Software Testing / Quality Assurance.
- Experience in web application testing.
- Hands‑on experience in both manual and automated testing, including creating test cases and maintaining automated test scripts.
- Experience with at least one test automation tool or framework.
- Good understanding of Software Testing Life Cycle (STLC) and defect management processes.
- Experience writing test cases, test scenarios, and executing test plans.
- Familiarity with bug tracking tools such as Jira, Azure DevOps, or similar.
- Basic understanding of Agile methodology.
- Strong analytical and problem‑solving skills.
- Excellent communication skills in English, both written and verbal.
- Ability to communicate effectively with clients, business users, and technical teams.
Nice to Have
- Exposure to ServiceNow platform or ServiceNow projects.
- Knowledge of ITSM and ITIL concepts.
- Experience in API testing (Postman, SoapUI).
- Experience with test automation tools or ServiceNow ATF.
- ServiceNow CSA certification or willingness to pursue certification.
Employee Benefits and Perks
- Attractive and competitive salary package.
- Full salary‑based contributions to Social Insurance, Health Insurance, and Unemployment Insurance in accordance with Vietnamese law.
- 13th‑month salary (guaranteed).
- Generous leave policy: 12 annual leave days, 6 personal leave days, 1 volunteer leave day, plus sick leave, maternity/paternity leave, and childcare leave.
- Premium Healthcare Insurance (1+1) for employees and dependents.
- Employee Assistance Program (EAP) with confidential 1:1 consultation for physical and mental well‑being.
- Access to the Well‑being Hub covering health, mental wellness, and financial planning.
- Extensive resources to support onboarding and continual development including DXC University and sponsorship for professional certification exams.
- DXC Recognition, a global virtual platform that fosters a culture of appreciation and celebration with real‑time reward and recognition.
- Opportunities to work on global projects, collaborate with international teams, and explore overseas assignments or relocation.
- Special allowances and gifts (English/Japanese language allowance, wedding gifts, newborn gifts, etc.).
- Annual team activities and company events.
- A collaborative, inclusive, and international working environment that promotes knowledge sharing and continuous growth.