Quality & Sustainability Manager

Job Summary

Responsibilities

• Develop, implement, and maintain quality management systems (ISO 9001, ISO 14001) and ensure organizational compliance with relevant Vietnamese and international standards.
• Design and execute sustainability initiatives that reduce environmental impact, including waste reduction, energy efficiency, and resource optimization programs tailored to our Phu Quoc operations.
• Conduct regular audits, inspections, and assessments to identify areas for improvement and document findings with actionable, transparent recommendations.
• Analyze operational data and performance metrics to identify trends, root causes, and opportunities for process optimization using statistical tools and data analysis techniques.
• Lead continuous improvement projects using methodologies such as Lean and Six Sigma to enhance efficiency, reduce costs, and drive organizational resilience.
• Collaborate with cross‑functional teams to integrate quality and sustainability practices into daily operations and strategic decision‑making processes.
• Develop and deliver engaging training programs to ensure staff understanding of quality standards, sustainability practices, and regulatory requirements specific to Vietnam.
• Prepare comprehensive reports and presentations for management on quality performance, sustainability metrics, and compliance status, communicating complex information clearly.
• Manage relationships with regulatory bodies and external auditors to ensure adherence to environmental and quality regulations specific to Vietnam.
• Establish key performance indicators (KPIs) and monitor progress toward quality and sustainability goals, adjusting strategies as needed.
• Identify and assess risks related to quality and environmental compliance, implementing proactive mitigation strategies and demonstrating decisive problem‑solving.
• Support vendor and supplier management practices to ensure sustainability standards are met throughout our supply chain.

Requirements

• Proven experience of 5+ years in quality management, sustainability, or related field within a manufacturing or operations environment.
• Strong knowledge of ISO 9001, ISO 14001, and other relevant quality and environmental management systems.
• Proficiency in process improvement methodologies such as Lean, Six Sigma, or similar continuous improvement frameworks.
• Demonstrated expertise in data analysis, statistical tools, and performance measurement.
• Solid understanding of environmental regulations, sustainability best practices, and carbon footprint analysis.
• Experience conducting internal and external audits and managing corrective and preventive actions.
• Excellent project management skills with the ability to manage multiple initiatives simultaneously.
• Strong communication and presentation skills with the ability to influence stakeholders at all organizational levels.
• Proficiency in Microsoft Office Suite and experience with quality management software or ERP systems.
• Knowledge of supply chain sustainability and vendor management practices.
• Familiarity with Vietnamese environmental regulations and compliance requirements.
• Strong organizational skills, attention to detail, and ability to work independently and collaboratively.
• Proficiency in English (written and verbal); Vietnamese language skills are a plus.

Preferred Qualifications

• Environmental certifications such as ISO 14001 Lead Auditor or equivalent.
• Experience in sustainability reporting and carbon accounting methodologies.
• Background in change management and organizational development.
• Experience leading cross‑functional teams in a multicultural environment.
• Knowledge of risk assessment and mitigation strategies specific to manufacturing operations.
• Previous experience working in Southeast Asian operations or similar emerging markets.

Benefits

• Competitive package and plenty of development opportunities.
• Opportunity to join an international and innovative fast‑growing group committed to building new hotels and creating a global brand.
• Ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team passionate about creating great hospitality experiences and exploring new locations with every opportunity.