Mô tả công việc
1. Role Overview
Manage and oversee all recreational facilities and activities, ensuring a safe, engaging, and high‑quality guest experience while driving revenue and operational efficiency.
2. Key Responsibilities
Operations Management
- Oversee daily operations of recreational facilities (pool, beach, gym, kids club, water sports, spa support if applicable)
- Ensure all areas are clean, safe, and fully operational
- Enforce SOPs, safety standards, and emergency procedures
- Schedule and supervise team to ensure optimal coverage
Guest Experience
- Deliver engaging recreation programs for all guest segments (families, kids, adults)
- Interact with guests, gather feedback, and resolve complaints professionally
- Personalize guest experiences and build strong rapport
- Ensure high standards of service and guest satisfaction
Activities & Programming
- Design and implement a creative activities calendar (daily/seasonal)
- Organize special events, wellness programs, and themed activities
- Continuously innovate to enhance guest engagement and participation
Health, Safety & Compliance
- Ensure strict compliance with safety regulations (pool, beach, gym)
- Monitor lifeguard performance and emergency readiness
- Conduct regular safety audits and training
- Ensure compliance with local laws and hotel policies
Team Leadership & Development
- Recruit, train, and develop recreation team members
- Conduct daily briefings and performance reviews
- Foster a positive, energetic, and service‑oriented team culture
- Ensure grooming and presentation standards
Financial Performance
- Manage departmental budget, costs, and revenue streams
- Drive revenue through activities, memberships, and upselling
- Control expenses (labor, equipment, supplies)
- Monitor KPIs and adjust strategies accordingly
Administration & Reporting
- Prepare reports on guest feedback, incidents, and performance metrics
- Maintain equipment inventory and ensure proper maintenance
- Coordinate with other departments (Front Office, F&B, Engineering, Sales)
- Support marketing initiatives and promotions
3. Required Skills
- Strong leadership and team management
- Guest‑focused mindset with excellent communication skills
- Creativity in program development
- Good understanding of health & safety standards
- Problem‑solving and decision‑making ability
- Proactive and energetic personality
4. Qualifications
- Diploma/Degree in Hospitality, Sports Management, or related field
- Lifeguard and First Aid/CPR certification preferred
5. Experience
- 3–5 years in recreation, leisure, or hospitality operations
- At least 1–2 years in a supervisory/management role
6. Key Metrics
- Guest Satisfaction Scores (GSI/Guest Love)
- Participation rate in activities
- Recreation revenue performance
- Safety compliance and incident rate
- Employee engagement