Regional Manager (North)

1. Regional Operations Management

• Oversee daily operations across Service Stations, including parcel receiving, sorting, transportation handover, delivery, and return shipment processing.
• Allocate personnel, vehicles, and operational capacity across stations based on shipment volumes, geographical coverage, and actual operational requirements.
• Monitor operational progress and proactively address shipment backlogs, pickup and delivery delays, and incidents that may affect service commitments.
• Develop operational contingency plans to manage peak periods, shipment volume fluctuations, and business disruptions.

2. Service Quality Management

• Take responsibility for regional operational KPIs, including on‑time pickup and delivery rates, successful delivery rates, shipment backlogs, lost or damaged parcels, and customer complaints.
• Monitor compliance with operational procedures, ensure timely updates of shipment statuses, and maintain data accuracy across operational management systems.
• Analyze the root causes of recurring operational issues, implement corrective actions, and monitor improvement results at individual stations.
• Coordinate with Customer Service and relevant departments to resolve operational issues or customer complaints beyond the authority of individual stations.

3. Cost Control & Operational Efficiency

• Develop and manage operational budgets for Service Stations within the assigned area of responsibility.
• Monitor labor productivity, pickup and delivery costs per shipment, route efficiency, and resource utilization.
• Recommend improvements to pickup and delivery routes, workforce allocation, and transportation arrangements to enhance productivity and cost efficiency.
• Oversee the management of assets, shipments, cash‑on‑delivery (COD) collections, and reconciliation activities at Service Stations in accordance with applicable regulations and procedures.

4. Team Leadership & Development

• Set performance objectives, evaluate results, and provide guidance and coaching to Station Managers and Supervisors under direct supervision.
• Coordinate recruitment, training, and succession planning for station management positions.
• Maintain operational discipline, occupational safety standards, and effective collaboration among Service Stations.
• Conduct regular on‑site inspections to identify operational issues and support teams in improving performance.

5. Business Coordination & Network Development

• Collaborate with the Sales team to assess operational capacity for serving new customers and implement appropriate service delivery arrangements.
• Monitor customer requirements and market feedback, and recommend improvements to service quality within the assigned geographical area.
• Propose adjustments to service coverage, operational capacity, or station locations based on shipment volumes and operational performance.
• Consolidate and submit regional performance reports, risk assessments, and improvement plans to management.

Requirements

• Bachelor's degree in Logistics, Transportation, Business Administration, or a related field.
• Minimum of 8 years of experience in express delivery, parcel delivery, or logistics operations, including at least 5 years of experience managing multiple stations, branches, or subordinate management teams.
• Strong knowledge of pickup and delivery operations, last‑mile delivery, route management, shipment handling, and service quality control.
• Proven experience in managing operational KPIs, budgets, workforce productivity, and operating costs.
• Strong leadership, data analysis, problem‑solving, and cross‑functional coordination skills.
• Proficiency in Microsoft Excel and operational management systems, with willingness to travel frequently across Northern Vietnam.
• Preference will be given to candidates with strong knowledge of the Northern Vietnam market, previous experience managing express delivery station networks, and good proficiency in English or Chinese.

Benefits

• Competitive salary with performance‑based and project‑based bonuses.
• Full salary during the two‑month probation period.
• Full participation in social insurance, health insurance, and unemployment insurance, together with paid leave in accordance with regulations.
• Insurance contributions based on 85% of the official salary.
• 12 days of annual leave, with one additional day granted for every five years of service.
• Professional training and development opportunities, with support from colleagues across the Group.
• Exposure to international and cross‑border business activities.
• Dynamic and creative working environment with opportunities to work with new technologies.