Reservation Agent - InterContinental Phu Quoc

Your day-to-day

• Sell the InterContinental Hotels Group products and services using up‑selling and suggestive selling techniques
• Promote the Hotel’s (and IHG generally) products and services
• Maintain a high level of product and service knowledge about all IHG Hotels in your region
• Maintain professional grooming, follow hotel policy and brand standard
• Develop and maintain a regular pattern of sales calls
• Prepare and execute action plans which increase reservation sales and associated business
• Record and process reservations made by phone/fax/email
• Accept and follow up wait‑list reservations
• Process new reservations, amendments such as extensions, early departures, etc., or cancellations as per guest requests via multi channels
• Promptly handle guest requests and coordinate with related departments to get things done
• Follow up pre‑payment for advance purchase and wholesale FIT bookings
• Check reservation creations and update booking details as per hotel standard
• Ensure individual/company/travel agent/source/group profiles are well updated
• Maintain knowledge of special rates/offers/promotions
• Prepare reports as requested (e.g., miscellaneous reports)
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety
• Be a friendly face and helping hand to our guests
• Look smart – wear your uniform with pride
• Other ad‑hoc duties – unexpected moments when we have to pull together to get a task done
• May assist with other duties as assigned by management

What we need from you

1. Education:
   • High School or Vocational Certificate in Hotel Management, Business Administration, or related field
2. Service years in the field:
   • 1 year related experience or 6 months experience in Reservations/Front Office or an equivalent combination of education and experience
3. Knowledge and skills:
   • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
   • Problem solving and organizational abilities
   • Proficient in the use of computer
   • Good listening, speaking, reading and writing skills
4. Language:
   • Good English and Vietnamese in verbal and writing