Reservation Director/ Manager

Administration

• Preparation and update of Departmental Operations Manuals.
• Attends regular departmental communications meetings and ensures departmental briefings and meetings are effective and conducted as necessary.

Revenue Management

• Preparing for the weekly and monthly rooms occupancy and average rate forecast through the use of Pricing, Revenue & Inventory Optimisation applications (Hyatt PRO).
• To provide tactical consultation on effective revenue generating processes through Spirit / Reserve inventory usage, rate control management, pricing and distribution.
• To assist in ensuring distribution of inventory through all channels, in line with Hyatt’s Distribution strategy and closely monitor business shifts between channels (Channel Management).
• To assist in ensuring optimal inventory controls are in place for FIT / Group and for the hotel as a whole.
• Chair in the Weekly Revenue Meeting, presenting the upcoming revenue management tactics in place and new recommendations of tactical nature.
• To monitor pricing strategies in the context of competitor strategies and market fluctuations.
• Ensuring and understanding of the Daily Pricing Tactics in place, to increase the hotel’s overall profitability and to review and assist in implementing new pricing tactics where necessary.
• To liaise with Director of Sales & Marketing and the sales team to track past offers and promotions.
• To assist the Director of Sales & Marketing and other revenue departments in maximising revenue and yield through business trend analysis, highlighting areas of opportunity and ensuring delivery and maintenance of optimum data mining, revenue management, pricing and distribution tactics on an ongoing basis.
• To provide in depth business analysis of each revenue generating department including Food & Beverage department and Spa/Wellness, making recommendations concerning the ideal customer market / base and promotional tactics in liaison with the Outlet Managers.
• Ensuring the guidelines for data collection, data input, data cleaning and data usage are being followed throughout the hotel and conduct regular training to the relevant departments.
• To assist the Director of Finance and Director of Sales & Marketing in preparing for the Monthly Marketing Meeting – the forum to discuss the hotel’s future sales and marketing tactics and strategies. Prepare and present relevant reports and analysis prior to the Meeting.
• To assist the Sales Managers with their data collection for sales accounts required for their Personal Business Plans as well as assisting in the accuracy that monthly reporting need are met.
• To assist in monitoring and providing feedback on the hotel’s effective use of Hyatt systems, tools and procedures in areas of business intelligence, revenue management, inventory management and dynamic pricing to maximise Hyatt’s competitive advantage in the marketplace.
• To ensure data cleanliness and data integrity throughout the revenue generating departments of the hotel.
• To conduct training with Front Office employees to ensure correct procedures are in place at check in and check out to ensure the availability and validity of data for analysis.
• To provide the hotel Marketing Team with business intelligence based on Cognos data mining solutions and secondary resources (PMS reports).

Personnel

• Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
• Supports the implementation of changes as a result of the Colleague Experience Survey.

Other Duties

• Be familiar with the technical set up of the local Cognos solution, general dataflow, database structure, PRO and other related programs and monthly extract procedure.
• Be familiar with the escalation procedure in case of support issues with the local Cognos solution and PRO system.
• Familiar with the technical set up and usages for all tools including revenue management system (where available) throughout the strategic marketing process.
• Maintain strong, professional relationships with relevant representatives from competitor hotels and other organisations.
• Responds to changes in the Marketing function as dictated by the industry, company and hotel.
• Ensures high standards of personal presentation and grooming.
• Reads the hotel's Associate Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
• Attends training sessions and meetings as and when required.
• Carries out any other reasonable duties and responsibilities as assigned.

Experience & Qualifications

• 3 years of experience in the same position.
• Pre‑opening experience is preferable.
• Luxury background in resort and urban city.
• Excellent communication skills in both spoken and written English.

Job Details

• Primary Location: VN-Kien Giang-Phu Quoc, Park Hyatt Phu Quoc
• Job Level: Department Head/Manager, Full‑time
• Pay Basis: Monthly, Vietnamese Dong (VND)