Restaurant Manager

Job Summary

Responsibilities

• Ensure positive guest service by working the floor during mealtimes and other busy times. Greets and mingles with customers, busses table, runs food, monitors ticket times, and ensures food and beverage quality and 100% customer satisfaction. Monitors staff service levels. Responds to complaints by taking all appropriate actions to turn dissatisfied customers into return customers.
• Communicates and interacts with management and hourly employees daily. Keeps them updated on all pertinent information, including changes in policies or operations. Generates a positive environment by motivating employees to ensure a positive and high moral workforce.
• Assist with coordinating all human resource functions including interviewing, hiring, terminating employees, disciplining employees, overseeing that employee files are kept up to date, training employees, scheduling employees, performance evaluations, and employee meetings. Facilitates the development of subordinate managers.
• Assist with interviewing potential new hires, supervises, develops/trains, disciplines, and when necessary, contacts GM to terminate hourly employees. Assists in preparing a schedule and ensuring that the restaurant is staffed for all shifts.
• Handles problems and complaints from customers, employees, vendors, and property owners in absence of GM.
• Assist with calculating labor costs, reviews clock in times for tardiness, and reviews clock out times for schedule and operational information. Adjusts labor as needed to comply with budget and volume levels on a shift‑by‑shift basis.
• Assist with compiling in‑house weekly P&Ls and present monthly P&Ls at manager staff meetings in absence of GM.
• Assist with overseeing compliance of all employees to alcohol‑related laws. Enforces the requirement of TNABC that all who serve alcohol (both management and FOH employees) MUST have an unexpired ABC card. Maintains and updates ABC book/binder.
• Enforces sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensures compliance with operational standards, company policies, and the requirements of the Memphis and Shelby County Health Department. Administers in‑house training to employees on health department regulations.

Qualifications

• Must have 3+ years of full‑service restaurant managing experience.
• High School Diploma or Equivalent, Bachelor’s Degree Preferred.
• ServSafe® Certificate or Safe food handling certificate equivalent preferred.
• Excellent interpersonal and communication skills, both oral and written, for working with a diverse group of employees, customers, and purveyors.
• Must be able to meet deadlines and be detail‑oriented.
• Intermediate Computer Skills to include MS Office Suite®, Restaurant 365® a Plus.
• Work requires the physical demands of standing, walking, bending, lifting, stooping, or performing other work up to 60‑80% of the time.

Benefits / Perks

• Free shift meals
• 50% off meals when off the clock
• Medical Insurance
• Dental and vision insurance
• Term Life insurance
• Employee Assistance Program
• Vacation after six months
• Potential Bonuses
• 401K
• Short and Long Term Disability Income Protection

Compensation