Mô tả công việc
Job summary / overview
Novotel Phu Quoc Resort is seeking a Revenue Manager to oversee revenue management, pricing strategy, and reservation operations. The role involves market analysis, rate setting, forecasting, and collaboration with sales and marketing teams.
Responsibilities
- Revenue Management & Strategic Pricing
- Perform continuous market analysis of channel distribution models.
- Optimize hotel and corporate pricing strategies, define and manage BAR levels, stay restrictions, and yield management measures.
- Maintain rate integrity and brand consistency.
- Develop effective rate offers and packages in partnership with Sales & Marketing.
- Monitor booking pace and adjust distribution plans.
- Forecast rooms and revenue, maintain demand analysis data.
- Ensure system overrides and promotions are accurately loaded.
- Partner with Sales & Marketing to select group/corporate business.
- Track competitor pricing and yield strategies.
- Chair weekly Revenue Management meetings and prepare executive updates.
- Reservation Operations & Guest Relations
- Organize daily reservation workflow and operational efficiency.
- Monitor guest service personnel for maximum satisfaction.
- Maintain excellent public relations with guests.
- Keep up-to-date knowledge of hotel features, services, and promotions.
- Team Management & Leadership
- Recruit, interview, and review direct reports.
- Develop team members and conduct training programs.
- Monitor professionalism, appearance, and attitude.
- Lead by example, maintain a positive attitude, and support the team.
- General Responsibilities
- Collaborate with all hotel departments.
- Ensure compliance with fire, life safety, and emergency procedures.
- Attend briefings, meetings, and corporate trainings.
- Other Responsibilities
- Maintain high standards of personal appearance and hygiene.
- Prepare monthly/quarterly reports on department asset management.
- Support other positions/departments as needed.
Qualifications
- Diploma in Tourism / Hospitality Management.
- Minimum 2 years as Sales Manager, 3 years as Front Office or Reservations Manager, or related field.
- Excellent English proficiency.
- Proficient in MS Excel, Word, and PowerPoint.
- Strong leadership, interpersonal, and training skills.
- Good communication and customer contact skills.
- Service oriented with attention to detail.
- Ability to work well under stress.
- Team player, motivator, self‑starter.
- Well‑presented and professionally groomed.