Sales Operations Administrator (Retail & Franchise) - Contract

Sales Operations Administrator (Retail & Franchise) - Contract

• The Sales Operations Administrator provides operational, administrative and coordination support across adidas Retail and Franchise business channels.
• The role is responsible for ensuring efficient execution of operational processes, store support activities, payment administration, contract management and franchise commercial administration.

Operations Administration & Coordination

• Provide day‑to‑day administrative support to Retail and Franchise operations.
• Coordinate operational processes, approvals and documentation.
• Maintain business records, operational trackers and supporting files.
• Monitor action plans and follow up with relevant stakeholders to ensure timely completion.

Vendor Management & Payment Administration

• Coordinate recurring and ad‑hoc operational payments.
• Review invoices and ensure proper coding, supporting documents and approvals are completed.
• Submit payment requests and follow up with Finance throughout the payment process.
• Maintain payment tracking records and ensure payment status is monitored.
• Support vendor creation, vendor maintenance and vendor‑related administrative requests.
• Coordinate with landlords, suppliers and service providers on payment‑related matters.

Purchase Order Administration

• Create and manage Purchase Orders (PO) in accordance with company procedures.
• Support Goods Receipt (GR) completion and documentation.
• Monitor PO status and coordinate with stakeholders to ensure timely closure.
• Support procurement activities related to store operational requirements.
• Maintain purchasing records and approval documentation.

Contract & Documentation Management

• Coordinate preparation and administration of operational contracts and agreements.
• Monitor contract validity and renewal timelines.
• Support document review, approval routing and signature processes.
• Maintain organized documentation and filing systems.
• Coordinate DocuSign workflows and approval documentation when required.

Franchise Commercial Administration Support

• Support administration of franchise commercial agreements and trade term documentation.
• Coordinate preparation and processing of business memos, announcements and approval documents.
• Support administration of franchise incentive programs, including documentation, tracking and approval coordination.
• Prepare and maintain supporting records related to franchise commercial activities.
• Coordinate communication and documentation exchange between franchise partners and internal stakeholders.

• Retail Operations Team
• Franchise Team
• Finance
• Procurement
• Legal
• Landlords
• Vendors and Suppliers

• Strong administrative and organizational skills.
• Good attention to detail and accuracy.
• Able to manage multiple tasks and deadlines.
• Good communication and stakeholder coordination skills.
• Proficient in Microsoft Excel, PowerPoint and Outlook.
• Experience with ERP systems (SAP preferred).
• Good written and spoken Vietnamese and English.

• Bachelor degree in Business Administration, Retail Management, or a related field.
• Minimum 2 years of experience in operations administration, retail support, franchise support or similar roles.
• Experience in retail, consumer goods, fashion or sporting goods industries is preferred.

• COURAGE: Speak up when you see an opportunity; step up when you see a need.
• OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow‑through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

Job Title: Sales Operations Administrator (Retail & Franchise) - Contract