Mô tả công việc
What You’ll Do
You will be primarily responsible for sales operations activities working closely with multiple cross‑functional teams across Sales, Finance, Operations, Supply Chain, etc.
- Funnel/Forecast process – Establish close interlocks with relevant teams to track health of funnel; ensure funnel discipline; highlight risks by monitoring large deals and be integral part of the commit call cadence.
- Business governance & cadence – QBR, QBO, KPI tracking, account reviews, account planning, etc.
- Escalations / Commission Issues – Oversee and close any escalations/commission issues by connecting all relevant stakeholders; provide guidance and oversight to the team.
- NYR – Govern, facilitate, coordinate, and oversee the NYR process across APJC, including account transfer, goal‑sheet target distribution, SHARE hierarchy, goaling & compensation (incl. KSO, SPIFFs), etc.
- Compensation/SPIFF/Incentives/Sales recognition programs – Complete ownership.
- Change management – Address any operational implications because of GTM changes, NYR updates, etc.
- System improvement feedback – Provide feedback to relevant stakeholders on system improvements (incl. Anaplan, SFDC, etc.) and consequent adoption of tools across the sales operations community.
- Sales operations improvement initiatives – Identify initiatives, build actionable plans that can be executed, and directly lead specific initiatives.
- AI‑first mindset – Identify automation initiatives and workflow improvement ideas.
- Data analytics & AI tools – Familiar with data analytics tools and AI tools like Claude, GitHub, Copilot, etc.
Who You’ll Work With
The APJC SPO team is responsible for business intelligence, growth identification, market and sales strategy, planning, field enablement, and sales operations, with a scope of $8 B in revenues. The team drives initiatives from conception to execution, fostering alignment across theatres, segments, and functions, seeking excellence and consistency in management practices with the ultimate goal of accelerating Cisco’s growth in APJC.
Who You Are
Critical personality attributes include analytical skills, financial acumen, a hands‑on, can‑do attitude, and a highly collaborative style. Ability to influence and collaborate with multiple cross‑functional teams will determine success in the role.
The ideal candidate will have a combination of previous sales operational expertise, analytic horsepower, logical reasoning ability, and ideally, an understanding of Cisco products and solutions.
Minimum Qualifications
- 7+ years in a sales operations, program, project, or functional management position.
- High analytical skills, financial acumen.
- Ability to develop and present strong data‑driven business proposals.
- Knowledge of Cisco Sales Operations basics: tools/systems and process.
- Ability to interact with multiple cross‑functional teams; works effectively with regional and global teams.
- Excellent program and project management skills.
- Asia‑Pacific regional experience desirable.
- Knows how to have fun.
- AI‑first mindset: identify automation initiatives and workflow improvement ideas.
- Experience with tools like Power BI; proficiency in AI tools like Claude, etc.