Mô tả công việc

Job Description

Sales Support (Ho Chi Minh City, Vietnam)

Are you looking for a challenging and exciting career in the textile industry? Groz-Beckert is the place for you! As a leading provider of industrial machine needles, precision parts, fine tools, and systems and services for the production and joining of textile surfaces, we combine passion, creativity, and expertise to drive innovation and excellence in our industry.

With around 9,500 colleagues worldwide, you will join a strong community of professionals who share your enthusiasm and drive for success. We offer a collaborative and supportive work environment where you can learn from industry experts and work on exciting projects that impact the future of textiles.

Don't miss your chance to become a part of our team, join us and let yourself be infected by the fascination of Groz-Beckert!

Job Objective

Responsible for fulfilling customers’ requests in collaboration with the sales support team and sales managers

Key Responsibilities: Customer Service & Support

• Attend to all customer inquiries, requests and purchase orders (via phone, e-mail, fax or web-portal).
• Operate SAP system to create quotations, order confirmations, proforma invoices, delivery notes, and invoices in accordance to customer requirements and company guidelines.
• Follow-up on open quotations and order confirmations, ensuring that the sales pipeline in SAP is up-to-date and accurate.
• Additional SAP activities include managing discounts and sales campaigns, stock re-allocation, sample management, creating credit/ debit notes, logging shipment discrepancies, and goods return.
• Proactively support sales managers and sales team members where needed.
• Collaborate with logistics colleagues to ensure smooth deliveries and satisfied customers.
• Collaborate with customers and finance department to ensure accurate invoicing and timely payments.

Additional Responsibilities:

• Assist direct manager and salesmen during customer & internal stakeholder visits, and exhibitions.
• Assist direct manager in reviewing operational key figures and process optimization efforts.
• Ensure up-to-date customer records in SAP system.
• Distribution of company brochures, technical information leaflets, needle catalogues, advertising & marketing material, and corporate gifts to customers.
• Documentation of customer complaints and feedback and prepare clear & concise reports for the Technical Department.
• Communicate investigation reports to customers.

Job Requirements

• Great customer service skills
• Min. 2-3 years of experience in customer service and order fulfilment
• Technically-inclined, with experience using SAP systems and Microsoft Office (Excel, Word, PowerPoint)
• Fluent both spoken & written English, and where applicable, local language(s) not a need but good to have.
• Meticulousness & attention to detail
• Good administration skills

If you are interested, please send your updated resume via our career portal

jobs.groz-beckert.com

and indicate your reason of leaving, current salary and salary expectations.

Nicholas Tan NICHOLAS.TAN@GROZ-BECKERT.COM

Yêu cầu kinh nghiệm

2-3 years customer service and order fulfilment experience; SAP and Microsoft Office (Excel, Word, PowerPoint) proficiency; fluent English; meticulous with attention to detail and good administration skills.