Mô tả công việc
Responsibilities
As the Security Officer, you will be responsible for performing the following tasks to the highest standards:
- Attending daily Departmental Briefings
- Liaise with all operational departments & leaders on a daily basis to ascertain what is happening in hotel and local
- Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures and collection of evidence where necessary
- Support other Team Members and be visible at key times of operation and events
- Maintains organization’s stability and reputation by complying with internal policies and legal requirements.
- Monitor and Operate Fire Alarm Panel
- In Control Room, ensure all Systems (Fire Alarm, Elevator System, CCTV Monitoring, Door Alarm System, etc.) are in working order
- In the event of malfunctions of any of the above systems, on duty Security Supervisor and Assistant Safety & Security should be notified immediately
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Ensure a safe, secure environment is provided for team members, guests, visitors and contractors at all times
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers
- Ensure that all prescribed and designed process, systems and standards are maintained
- Ensure the security log books and incident reports are maintained and completed
- Ensure that all activities are in compliance with national laws and regulations, and Hilton operating policies, processes and systems
- Patrol premises to proactively undertake security and fire prevention observations. Prevent and detect signs of intrusion and ensure security of doors, windows, and gates and ensure clear means of escape in all locations
- Respond to alarms and investigate disturbances
- Ensure safe passage of cash transfers within the Hotel
- Receive, record and secure found property and respond to requests for lost property
- Ensure bedrooms, hotel facilities and function rooms remain locked when not in use
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Conduct Safety and Security walks effectively and report any defects or occurrences which require rectification or attention
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Operate, monitor CCTV and access controls within the Hotel reporting any breaches of security or suspicious activity
- Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons
- Circulate among visitors, quests, and employees to preserve order and protect property
- Take a balanced approach to dealing with both team members and guests.
- Ensure a presence is maintained in all public areas of the hotel.
- Have a thorough knowledge of the Hotel, buildings and floor plans.
- Ensure that CCTV is monitored, and suspicious activity responded to and reported accordingly.
- Assist and have knowledge and support the evacuation of the Hotel in emergency situations.
- Ensure and assist the hotel in compliance of policies and protocols as stated in the Hilton Global Security Manual
- Ensure fully conversant with evacuation and emergency procedures including Active Attack and lockdown procedures.
- Ensure your behavior respects the perspective, privacy, safety and security of our guests your colleagues.
- Ensure your interactions and behavior is ethical, non-bias and proportionate and upholds the mission and values of Hilton Hotels.
- Ability to write and communicate effectively with other Team Members
- Always deliver your ‘fair share’ in team task elements of the role and support colleagues whose workload may temporarily exceed your own
- Contributes to team effort by accomplishing related results as needed
- Contribute to Team knowledge, development and training
- Perform other reasonable duties as assigned by Managers
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice
Qualifications
A Security Officer serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- High School or Secondary Vocational School graduate
- Proficient with hotel security operations
- Possess a strong sense of responsibility and service
- Good work attitude and always alert
- Able to communicate effectively and clearly
- Knowledgeable of resources and utilize them efficiently
- Literacy in English to meet business needs, preferred
Yêu cầu kinh nghiệm
High school or secondary vocational school graduate; proficient in hotel security operations; strong sense of responsibility and service; good work attitude and alertness; effective communication; efficient resource use; English literacy preferred.