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About the role
OPSWAT is looking for an innovative engineer for the GTM Product Team to strengthen the technology behind its marketing operations. The role focuses on making HubSpot integrations reliable, building a next‑generation platform, and bringing AI into lead qualification, routing, and campaign management.
Responsibilities
- Build a governed front door for every lead source, validating, de‑duplicating, consenting, and enriching leads at the gate.
- Develop AI‑native lead qualification models that rank the database, explain scores, and learn from SDR conversions.
- Create intelligent lead routing that assigns leads to the right rep at the right time, with data‑driven decision records.
- Ensure dependable hand‑offs: track leads from capture to first touch, surface stalls, and maintain priority tiers.
- Provide a self‑service campaign layer for per‑campaign behavior, routing, priority, and nurture.
- Expose platform data and actions through an MCP server for internal agents and assistants.
- Enforce consent and suppression as a single source of truth and stream signals into OPSWAT Data Master.
- Build resilient seams to SugarCRM, the email service provider, visitor identification, enrichment, and My OPSWAT.
- Use the Platform team’s agentic coding platform for production, quality, security, and documentation.
- Own HubSpot integration health until retirement, triage incidents, and make minimal changes.
- Build a Forms Gateway to decouple website capture from HubSpot and run interim connectors.
- Reconcile HubSpot and platform data continuously during parallel runs.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, or related field.
- 6+ years building and operating production backend systems, 3+ in Python.
- Daily practice building software with AI coding agents (Claude Code, Cursor, Copilot, Codex, etc.).
- Production support of a marketing automation platform’s integrations (HubSpot preferred, Marketo/Pardot considered).
- Experience with event‑driven and durable‑execution patterns: message queues, outboxes, idempotency keys, replay; Temporal or similar preferred.
- Hands‑on integration engineering with vendor APIs: REST, webhooks, OAuth 2.0, rate limits, retries.
- Strong PostgreSQL skills: schema design, JSONB, partitioning, Alembic migrations, query performance.
- Cloud deployment on Azure or AWS: containers, IaC (Terraform/Bicep), CI/CD with GitHub Actions, secrets management, observability.
- Experience shipping LLM features: structured outputs, evaluation discipline, confidence thresholds, fallbacks, guardrails.
- Excellent written and spoken English; ability to explain technical trade‑offs to marketing operations.
Nice to Have
- SugarCRM logic hooks, REST API, or other CRM server‑side extensions; Salesforce Apex or triggers.
- Marketing technology domain knowledge: lead scoring/routing, consent/suppression, deliverability, ESP warm‑up, campaign attribution.
About OPSWAT
OPSWAT is an equal‑opportunity employer committed to diversity and inclusion. All employment decisions are based on qualifications and business needs, without regard to protected characteristics.