Senior Legal Operations and Compliance Specialist

Overview

What We Offer

• Competitive remuneration VND package for Vietnamese candidates.
• 13th month Tet bonus.
• Private Health insurance for you and your family, plus Personal Accident Insurance.
• Generous annual leave, sick leave, volunteer leave and public holidays (Christmas and Tet Holidays).
• Professional development and career advancement.
• Access to state‑of‑the‑art facilities and resources.
• A vibrant and diverse campus life.

Position Summary

Key Accountabilities

Contract Management & Compliance

• Serve as a first point of contact for contracting queries from internal stakeholders, providing guidance on processes, templates, and procedures.
• Review and approve contracts, standard legal templates, and low‑risk and medium‑risk agreements within defined authority thresholds; escalated complex or high‑value contracts to the relevant Senior Manager.
• Implement and oversee physical stamp and electronic signature processes to ensure valid execution of RMIT contracts.
• Manage the letter of delegation system and reporting of required data to MOET and other regulatory bodies.
• Coordinate and manage the monthly, quarterly legal update to L&C Department and key stakeholders.
• Support the university’s compliance with relevant legislative provisions by coordinating and assessing departmental compliance self‑assessments.
• Manage the legislative and policy change communication process, tracking regulatory updates and disseminating relevant information to affected stakeholders.
• Liaise with relevant government authorities and licensing bodies to support the management of RMIT Vietnam’s operating licences and regulatory submissions.

Legal Services Workflow Management

• Administer and continuously optimize the Service Connect platform for the Legal & Compliance (L&C) Department.
• Triage incoming legal queries and requests, assess complexity and risk level, and assign matters to the appropriate L&C members.
• Serve as the first‑ and second‑tier point of contact for legal service requests, independently resolving routine and moderately complex queries.
• Maintain clear and consistent communication with requesters, providing timely updates and managing expectations.
• Generate and analyze service metrics and reports (e.g., ticket volume, turnaround time, satisfaction levels).

Legal Operations & Team Management

• Manage the overall day‑to‑day operational functions of the L&C Department.
• Maintain the L&C departmental calendar, tracking key deadlines, external counsel contract renewals, reporting cycles, licensing milestones, and compliance review schedules.
• Support the Legal Director in preparing reports, presentations, and briefing materials for executive leadership and governance bodies.
• Coordinate and facilitate L&C team meetings, prepare agendas, record minutes, and follow up on action items.
• Assist in managing the department's budget, including tracking expenditure, processing payment claims, and liaising with the Finance team.
• Maintain and oversee the L&C supplier list, ensuring vendor relationships and contracts are appropriately documented and renewed.
• Manage document archiving and records management systems.

Process Development & Continuous Improvement

• Design, document, and maintain Standard Operating Procedures (SOPs) for all key legal operations functions.
• Periodically audit existing processes within the L&C team, identify inefficiencies, and lead improvement initiatives.
• Develop and maintain a Legal Services Handbook or equivalent internal reference guide.
• Identify and implement training and awareness initiatives for non‑legal stakeholders across RMIT.
• Drive the onboarding process for new L&C team members.
• Other duties commensurate with the scope of the role.

Key Selection Criteria

• Bachelor’s degree in Law; postgraduate qualification in law, business administration, or legal practice management is an advantage.
• At least 5 years’ experience in a similar role or related job role.
• Excellent communication skills, both written and verbal.
• Experience working within the international corporate sector.
• Strong customer service orientation with a professional and proactive approach to stakeholder engagement.
• High level of accuracy, attention to detail, and confidentiality in handling legal documents and sensitive information.
• Ability to analyse, interpret, evaluate and present information.
• Well‑developed interpersonal skills, including negotiation, liaison and cross‑cultural communication.
• Proven track record of legal technology platforms, document management systems, e‑signature systems, workflow tools, or automation initiatives.
• Demonstrated initiative, continuous improvement mindset, work independently and ability to drive operational enhancements.
• Strong organisational and project management skills, with the ability to manage multiple priorities, competing deadlines, and cross‑functional initiatives simultaneously.