Senior Officer, IT Administration (Techcom Insurance)

Job Purpose

Key Accountabilities (1)

1. IT Procurement Management
   • Consolidate and manage IT procurement demands from various IT teams and stakeholders.
   • Develop and maintain annual procurement plans for IT infrastructure, hardware, software, cloud services, and technology-related projects.
   • Coordinate procurement activities including sourcing, request for quotation (RFQ), request for proposal (RFP), vendor evaluation, negotiation, contracting, and purchase order execution.
   • Collaborate with Centralized Procurement, Finance, and business units to ensure procurement activities are aligned with company policies and budget plans.
   • Monitor procurement lifecycle from request initiation to delivery, acceptance, and payment completion.
   • Maintain procurement documentation, contracts, and purchasing records.
   • Establish and maintain relationships with strategic technology partners and service providers.
   • Manage vendor performance through Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and periodic reviews.
   • Evaluate vendors' technical capabilities, pricing competitiveness, delivery performance, and contractual compliance.
   • Support contract negotiations, renewals, software licensing agreements, and maintenance agreements.
   • Identify opportunities for cost optimization and service improvement through strategic vendor partnerships.

Key Accountabilities (2)

1. IT Budget and Cost Management
   • Support the planning, consolidation, and monitoring of the IT budget.
   • Track IT spending against approved budgets and provide regular financial reports.
   • Coordinate with IT teams and Finance to forecast future technology investments and spending requirements.
   • Analyze procurement and operational costs and recommend cost‑saving initiatives.
   • Ensure effective utilization of IT resources while maintaining operational requirements.
2. IT Administration and Governance
   • Coordinate administrative activities and operational reporting within the IT Division.
   • Monitor and report progress of IT initiatives, operational tasks, and strategic action plans.
   • Support the development, implementation, and maintenance of IT policies, procedures, and governance frameworks.
   • Maintain records related to IT assets, contracts, licenses, and administrative documents.
   • Facilitate communication and coordination among IT teams and cross‑functional stakeholders.

Key Accountabilities (3)

1. Reporting and Performance Management
   • Develop and maintain procurement, vendor, budget, and operational performance reports.
   • Track procurement KPIs, vendor performance metrics, budget utilization, and asset management indicators.
   • Prepare management reports and recommendations for continuous improvement.
   • Support data‑driven decision‑making through analysis and reporting.

Key Relationships – External Stakeholders

Success Profile – Qualification and Experiences

• Bachelor's degree or higher in IT, Business Administration, Finance, Supply Chain, or related disciplines.
• Minimum 3 years of experience in IT procurement, vendor management, IT administration, IT asset management, budget control, or centralized procurement.
• Strong understanding of IT infrastructure procurement, including servers, storage, network, security, cloud, software licensing, and data center solutions.