Mô tả công việc
Job Purpose
Implement / coordinate the implementation of activities of Product and Solution department of the Division:
- Product/ Solution/ Journey design, embedded with customer experience required
- Product/ Solution/ Journey policy and guidelines
- Provision of training knowledge on Product/ Solution/ Journey
- Other tasks assigned by line manager/Head of department
Key Accountabilities (1)
- Implementing/coordinating the development and administration of policies related to customers, receiving legal and policy information documents from internal departments/state agencies and assessing impacts on policies/products/solutions/packages/business programs of the Division. Develop, adjust and standardize the policies/products/solutions/packages/business programs of the Division in accordance with the law and Techcombank's policies.
- Conduct/co-ordinate feasibility assessment and ideation, development planning, testing, deployment and management of policies/products/solutions/business program and campaign.
- Implementation/coordination of design, adjustment of operation/service processes, improvement and automation of processes, management of the customer experience process according to the customer journey or each product process /products/solutions/Biz Pro/campaign...
Key Accountabilities (2)
- Implementing/coordinating the development of a pricing policy framework/pricing policy for products/solutions/package or business customers.
- Implement/coordinate performance and portfolio management from the perspective of customer journey/product/Biz Pro/campaign/solution...
- Participate in projects related to building and managing customer journeys / building products / product packages / Biz Pro / campaigns / solutions...
- Participate in training programs to improve capacity and skills.
- Other tasks assigned by management.
Success Profile - Qualification and Experiences
- Bachelor's degree in Economics / Finance / Banking / Marketing / Business Administration
- Priority to have a master's degree or higher
- Minimum 5 years working experience in banking/finance/credit/marketing with:
- Understanding of solutions to improve performance of CIBG (resource, system, operations, risk management)
- Understanding of banking activities
- Understanding of strategy, business model, CVP
- Minimum TOEIC 550 or equivalent