Mô tả công việc
ServiceNow Tester (QA Engineer)
We are seeking a ServiceNow Tester (QA Engineer) to support testing activities in ServiceNow implementation and enhancement projects. The ideal candidate should possess strong analytical skills, attention to detail, and excellent communication abilities to work effectively with business users and technical teams.
Key Responsibilities
- Analyze requirements, user stories, and functional specifications.
- Create and execute test cases, test scenarios, and test scripts.
- Perform Functional Testing, System Integration Testing (SIT), Regression Testing, and support User Acceptance Testing (UAT).
- Validate ServiceNow workflows, forms, catalogs, and system configurations.
- Identify, document, and track defects through resolution.
- Work closely with Business Analysts, Developers, and stakeholders to ensure solution quality.
- Prepare test reports and maintain testing documentation.
- Participate in Agile/Scrum ceremonies and project discussions.
- Ensure delivered solutions meet business requirements and quality standards.
Required Qualifications
- Bachelor’s degree in computer science, Information Technology, Software Engineering, or related field.
- 2-5 years of experience in Software Testing / Quality Assurance.
- Experience in web application testing.
- Hands‑on experience in both manual and automated testing, including creating test cases and maintaining automated test scripts.
- Experience with at least one test automation tool or framework.
- Good understanding of Software Testing Life Cycle (STLC) and defect management processes.
- Experience writing test cases, test scenarios, and executing test plans.
- Familiarity with bug tracking tools such as Jira, Azure DevOps, or similar.
- Basic understanding of Agile methodology.
- Strong analytical and problem‑solving skills.
- Excellent communication skills in English, both written and verbal.
- Ability to communicate effectively with clients, business users, and technical teams.
Nice to Have
- Exposure to ServiceNow platform or ServiceNow projects.
- Knowledge of ITSM and ITIL concepts.
- Experience in API testing (Postman, SoapUI).
- Experience with test automation tools or ServiceNow ATF.
- ServiceNow CSA certification or willingness to pursue certification.
Employee Benefits and Perks
- Attractive and competitive salary package.
- Full salary‑based contributions to Social Insurance, Health Insurance, and Unemployment Insurance in accordance with Vietnamese law.
- 13th‑month salary (guaranteed).
- Generous leave policy: 12 annual leave days, 6 personal leave days, 1 volunteer leave day, plus sick leave, maternity/paternity leave, and childcare leave.
- Premium Healthcare Insurance (1+1) for employees and dependents.
- Employee Assistance Program (EAP) with confidential 1:1 consultation for physical and mental well‑being.
- Access to the Well‑being Hub covering health, mental wellness, and financial planning.
- Extensive resources to support onboarding and continual development including DXC University and sponsorship for professional certification exams.
- DXC Recognition, a global virtual platform that fosters a culture of appreciation and celebration with real‑time reward and recognition.
- Opportunities to work on global projects, collaborate with international teams, and explore overseas assignments or relocation.
- Special allowances and gifts (English/Japanese language allowance, wedding gifts, newborn gifts, etc.).
- Annual team activities and company events.
- A collaborative, inclusive, and international working environment that promotes knowledge sharing and continuous growth.