Mô tả công việc
What you will be doing:
Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
Developing solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training
Working closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers
Assisting with mentoring, training, and sharing your knowledge with colleagues, users, and customers
And of course:
Delivering excellent customer service as a first-line technical engineer and representative of ClickHouse. Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone
Building strong, trusted relationships with colleagues, customers, and partners
What you bring along:
Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems
Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
Being present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment
Strong communication skills and the ability to work fully remote with reliable connectivity
A mindset of teamwork, global engagement, empathy, and solving challenging problems
A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet
The ability to build trusted relationships with colleagues, customers, and partners
Being self-driven, curious, and eager to continuously learn and grow
Bonus points:
Experience with ClickHouse
Experience with OSS and open-source technologies, as a user, community member, or contributor
Experience with Azure, GCP, or AWS
Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others