Mô tả công việc
Senior Workplace & Facilities Manager
Richemont, a leader in the luxury sector, seeks a Senior Workplace & Facilities Manager to oversee the SEAO sub‑region within APAC, covering Singapore, Malaysia, Thailand, Vietnam, and Australia. The role involves coordinating facilities and operational services, ensuring consistency and high quality across the portfolio.
Responsibilities
- Deliver high‑level services (hospitality, maintenance, cleaning) aligned with Richemont standards.
- Identify and address operational challenges across the portfolio.
- Lead regional project rollouts for the SEAO market.
- Reinforce the core workplace and facilities team to support new initiatives.
- Provide ongoing support to Maisons for boutique facilities operations and office renovation projects.
- Manage service providers across the portfolio, identifying synergies for efficiency and quality through Integrated Facility Management (IFM).
- Manage local projects and implement digitalization and automation initiatives for offices and boutiques.
- Consolidate and summarize building and office space requirements; coordinate workplace projects including refurbishments or moves.
- Implement KPI and SLA monitoring and reporting for continuous optimization of site activities and budget impact.
- Develop and monitor operating budgets with a focus on performance and synergy.
- Ensure regulatory compliance, including sustainability requirements.
- Promote collaboration with internal divisions and external partners.
- Facilitate seamless project transitions to go‑live and operations through effective change management and communication.
- Structure and develop the Workplace & Facilities team to reflect the four pillars.
Requirements
- Bachelor’s or Master’s degree from a business school, engineering school, or equivalent.
- Specialization in real estate, facility management, hospitality, or luxury retail is a plus.
- 8+ years of experience in facilities management and/or project management, ideally in the luxury industry.
- Proven experience managing IFM vendors and ticketing systems.
- Regional experience is advantageous.
- Proven experience managing multi‑site portfolios in an international environment.
- Strong oral and written communication in English; additional languages are a plus.
Key Skills
- High standards, attention to detail, and results‑oriented mindset.
- Strong project management proficiency.
- Responsiveness, agility, and communication skills with stakeholders at all levels.