Mô tả công việc
JOB OVERVIEW
Our client is seeking a Service Assistant responsible for customer communication, service request coordination, process management, reporting, and administrative support for Renewable Energy and Site Power service operations.
The position serves as a key communication point between customers, partners, and internal technical teams to ensure efficient service delivery and customer satisfaction.
KEY RESPONSIBILITIES
- Receive and respond to customer calls, inquiries, and technical service requests through telephone, email, and other communication channels.
- Record, classify, and coordinate technical service requests with service engineers, ensuring timely follow-up and issue resolution.
- Communicate with customers, partners, and internal teams to provide service updates and coordinate related activities.
- Manage service processes, including request tracking, documentation, workflow coordination, and case closure.
- Prepare service reports, presentations, meeting materials, and other operational documents.
- Assist with the preparation of technical materials, spare parts coordination, and administrative tasks.
- Monitor service progress, follow up on outstanding issues, and support continuous improvements in service operations.
Requirements
Education and Experience
- Bachelor's degree in Business Administration, Languages, Engineering, or related disciplines.
- Previous experience in customer service, service coordination, or administrative support is preferred.
- Knowledge of Solar PV, BESS, Site Power, or related electrical systems is considered an advantage.
Professional Skills and Qualifications
- Good written and spoken communication skills in both Mandarin Chinese and English are required.
- Clear and professional speaking voice, accurate pronunciation, and excellent telephone communication skills.
- Strong customer communication, interpersonal, and coordination abilities.
- Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and reporting tools.
- Good organizational skills, attention to detail, and the ability to handle multiple tasks effectively.
Core Competencies
- Customer-oriented mindset with professional communication skills.
- Strong coordination, follow-up, and problem‑solving capabilities.
- Good logical thinking, process management, and organizational abilities.
- Ability to work independently while collaborating effectively with technical teams.
- Strong sense of responsibility, accuracy, and commitment to confidentiality.