Mô tả công việc
Role & Responsibilities
- Maintain day‑to‑day IT operational support for VF Vietnam HQ and remote support.
- Resolve incidents and requests in a timely fashion and escalated to appropriate support groups.
- Provide high level of customer satisfaction while balancing technical and customer‑facing skills.
Competency Requirements
- Work independently and liaise with global teams.
- Self‑learner, team player, adaptable to different environments.
- Excellent analytical and problem‑solving skills.
- Occasionally required to work or join meetings during non‑office hours.
- Good team player with excellent communication and problem‑solving skills.
- Willing to travel to support remote factory offices and development centre.
- 1–2 years of solid working experience in related scope; fresh graduates encouraged.
Academic Qualifications
- Diploma/Degree in IT or related professional certification.
Language Proficiency
- Fluent in English.
Specific Working Conditions
- Frequency of travel: monthly or bi‑quarterly.
- Travelling required to remote factory and development centre in Vietnam.