Mô tả công việc
Service Engineer (Litepoint, Vietnam)
ID: 12750
Function: Engineering
Location: VN VN
Our Purpose
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Opportunity Overview
LitePoint, a company of Teradyne, is seeking a highly motivated individual to join our Service team as a Field Service Engineer in Vietnam. This is a hands‑on hardware test and support role focused on activities in Service Engineering lab. It involves active participation across cross‑functional teams, both technical and non‑technical.
The role also covers installation, onsite troubleshooting, repair, and customer‑facing support for high‑speed test solutions.
- Coordinate with customers for RMA service/logistics/status feedback /shipment arrangement.
- Carry out routine service jobs including repairing/calibration/upgrade and preventive maintenance.
- Domestic / international travel needs for customer product installation and quality support.
- Travel to customer sites for installations, onsite service, and training; support key accounts across the assigned region.
Installation & Commissioning (Onsite)
- Confirm site readiness — power, grounding, network, cabling, tools, spares, and safety requirements — before installation.
- Unpack, assemble, cable, and connect chassis, modules, racks, accessories, and peripherals per approved instructions.
- Perform power‑on checks, configuration, calibration/alignment, and functional/site acceptance testing; obtain customer sign‑off.
Onsite & Remote Service Support (Customer‑Facing)
- Serve as the primary onsite technical contact; communicate diagnosis and action plans clearly and manage each issue through verified closure.
- Troubleshoot test stations, test fixtures, and test applications in lab and production environments.
- Diagnose hardware faults — power, thermal, mechanical, cabling, connector, module, board, and communication failures — at system and subassembly level.
- Perform corrective repair: replace approved field‑replaceable units (power supplies, fans, PCBs, modules, cables, mechanical assemblies).
- Carry out routine service jobs including repair, calibration, upgrade, and preventive maintenance of test stations and capital‑intensive test equipment.
- Isolate fault domains (hardware vs. software vs. firmware vs. configuration vs. fixture/cabling) using multimeters, oscilloscopes, loopbacks, reference hardware, logs, and diagnostic utilities.
- Ensure service data integrity in database, Service Case/RMA/shipment/contract date on system accurately.
- Work closely with other internal field services/applications, support local/regional customers.
- Troubleshoot test stations, test fixtures and test applications in Service lab environment.
- Calibration and maintenance of test stations and capital‑intensive test equipment(s).
- Mechanical aptitude for assembly, disassembly, and debugging of minor mechanical issues.
- Support ad‑hoc requests addressed from management team if any.
All About You
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position.
- Equipped with basic electrical / electronic background.
- Ideal candidates have mix of wireless and optical/photonics background.
- 5 years+ hands‑on electronics experience (e.g., technician, engineer, lab work, etc.) is required.
- Specific experience with RF Test equipment (e.g., Oscilloscope, Network Analyzer, Power Meter, Spectrum Analyzer, RF Signal Generator, etc.). Optical test & high‑speed test solution experience/equipment will be an added advantage.
- Good troubleshooting, failure analysis and problem‑solving skills are essential.
- Excellent communication skills, able to describe a problem and the solving process effectively.
- Commitment to a high standard of work and customer satisfaction.
- Goal and results are oriented, assertive, and hardworking.
- Computer literate.
- Good at English in both verbal and written. Speaking Chinese will be an added advantage.
- Enthusiastic about working on customer support. Must have persistent attention to detail and quality.
Education
- Bachelor’s degree or Diploma in Electrical/ Electronic engineering.
- Candidates with any other engineering or computer science background with relevant experience may also apply.
We are only considering candidates local to position location and are unable to provide relocation for this position.
This position is not eligible for visa sponsorship.
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Job Segment
Testing, Thermal Engineering, Logistics, Network Security, Instrumentation, Technology, Engineering, Operations, Security
Yêu cầu kinh nghiệm
Bachelor's or diploma in electrical/electronic engineering; 5+ years hands‑on electronics experience; RF test equipment proficiency; troubleshooting skills; English proficiency; local to Vietnam; no visa sponsorship or relocation.