Mô tả công việc
About the Role
The Senior Assistant, Patient Solutions is responsible for implementing patient support programs through direct and meaningful interaction with patients and hospital staff. This role is essential in ensuring eligible patients receive timely access to program benefits while upholding the highest standards of documentation accuracy and regulatory compliance.
What You Will Deliver
- Screen and determine patient eligibility for program enrollment, and provide clear and accurate program information to qualifying patients.
- Support eligible patients in completing and signing the Program Registration Form (PRF) and Drug Receipt Voucher (DRV), and obtain treating physician approval for all required documentation.
- Conduct preliminary and final quality checks on all program documentation to ensure accuracy and completeness prior to submission.
- Distribute completed forms and supporting documents to relevant stakeholders, including patients, pharmacy staff, hospital nurses, and program coordinators, in accordance with established processes.
- Verify patient treatment compliance by reviewing financial invoices and receipts from previous treatment cycles.
- Monitor each patient's program status and maintain regular contact to support timely treatment revisits.
- Upload all program documentation onto the program management system within stipulated timeframes.
- Report adverse events in accordance with pharmacovigilance guidelines and required reporting timelines.
- Prepare and submit monthly reports covering pharmacovigilance activity, inventory status, and patient enrollment progress.
- Collaborate with hospital pharmacy to develop accurate monthly drug forecasts and coordinate the timely delivery of program-supported medications.
- Escalate any issues arising during program implementation to the manager in a prompt and clear manner.
- Administrative duties and coordination tasks as required.
What You Bring
- College degree in Pharmacy or higher.
- Minimum 1 year of working experience in the pharmaceutical industry, with preference for candidates with hospital environment experience.
- Basic reading comprehension in English.
- High level of integrity, responsibility, and attention to detail.
- Friendly and approachable with strong communication and presentation skills.
- Ability to work independently with a strong sense of ownership.
Why Join DKSH
At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Patient Solutions.
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