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Job Summary
Help customers across all industries and sizes gain the best value and service from AWS. As a Senior Technical Account Manager (TAM) you will be the principal technical advisor and advocate for customers, driving adoption of AWS services and ensuring operational excellence.
Key Responsibilities
- Craft and execute technical cloud strategies to drive customer adoption of AWS services.
- Represent AWS at customer meetings and drive discussions with senior leadership on operational excellence, cloud maturity, support, and risk management.
- Provide advocacy and strategic technical guidance to plan and build solutions using best practices.
- Proactively keep customers’ AWS environments operationally healthy.
- Build close relationships with customers to understand their business and technical challenges.
- Travel 10% or more as needed.
A Day in the Life
- Review customer operational metrics and prepare for strategic meetings.
- Conduct workshops to help customers architect cloud solutions.
- Collaborate with account teams on migration projects.
- Lead technical discovery sessions with customers exploring analytics solutions.
- Review architectural designs and provide best‑practice guidance.
- Build relationships, solve complex problems, and ensure customers maximize their AWS investment.
About the Team
Amazon Web Services values customer obsession, simplifying complexity, and removing obstacles so builders can succeed. The culture encourages a unique, customer‑centric approach.
Basic Qualifications
- 8+ years of design/implementation/operations/consulting with distributed applications.
- 8+ years of technical engineering experience.
Preferred Qualifications
- Experience with AWS services or other cloud offerings.
- Experience in an internal enterprise or external customer‑facing environment as a technical lead.
- Experience working in a customer‑facing consulting role.