Mô tả công việc
Job Description
Support Engineer
Others, Others
Job Summary
Incident & Problem Management
- Monitor and acknowledge incidents raised through the ITSM tool.
- Analyze, troubleshoot, and resolve MES application issues within defined SLAs.
- Provide permanent fixes for P3/P4 incidents and support critical P1/P2 incidents.
- Perform root cause analysis (RCA) and document resolutions.
- Escalate complex issues to senior developers, SMEs, or product vendors when required.
Key Responsibilities
Incident & Problem Management
- Monitor and acknowledge incidents raised through the ITSM tool.
- Analyze, troubleshoot, and resolve MES application issues within defined SLAs.
- Provide permanent fixes for P3/P4 incidents and support critical P1/P2 incidents.
- Perform root cause analysis (RCA) and document resolutions.
- Escalate complex issues to senior developers, SMEs, or product vendors when required.
Skill Requirements
Other Requirements
Information at a Glance
Yêu cầu kinh nghiệm
Monitor and resolve MES application incidents within SLAs, perform root cause analysis, and escalate complex issues.