Swap Station Operation & Maintenance Manager

Swap Station Operation & Maintenance Manager

About Our Client

Role Overview

Key Responsibilities

1. O&M Team Management & Network Operations – Lead in‑house O&M and repair teams; manage daily operations, station condition, anomaly tracking, reporting and continuous improvement.
2. Preventive & Corrective Maintenance – Establish and manage preventive and corrective maintenance programs, work prioritization, response, quality verification and closeout for Swap Stations.
3. SLA, Audit & Network Performance – Define and maintain operational, SLA and audit standards; monitor network availability, maintenance performance, station condition and action closure.
4. Incident Management & Technical Escalation – Coordinate rapid assessment, immediate response, root‑cause analysis, reporting and escalation for major technical incidents affecting station operations or user service.
5. Vendor & Contractor Performance Management – Manage third‑party engineers and contractors; review SLA compliance, work quality, safety, response, corrective actions and performance.
6. Deployment, Commissioning & Operational Handover – Coordinate with deployment and construction teams on commissioning, readiness checks, handover documentation and post‑launch stabilization; support operational acceptance.
7. SOP, Documentation & Compliance – Establish, update and implement deployment, commissioning, maintenance and incident‑response SOPs in accordance with Vietnam requirements and CGM standards.
8. Engineering Cost Optimization & Annual Planning – Partner with Finance, Procurement and related functions on annual budget planning and cost optimization; assess Swap Station construction, deployment and maintenance methods and identify technically feasible CAPEX/OPEX improvements while maintaining safety, reliability and service quality.
9. Cross‑functional & Joint‑Venture Coordination – Align CGM, parent‑company and cross‑functional teams; coordinate local resources, communicate operational risks and support product and service deployment.

Qualification

Required Qualifications

• Bachelor's or Master's Degree in Business Administration, Engineering or a related field.
• 3+ years of experience in operations management, project management or a related field; experience in multinational or joint‑venture environments in Vietnam is preferred.
• Strong technical knowledge and know-how in electromechanical maintenance; familiarity with local electromechanical requirements in Vietnam is a plus.
• Proven practical experience managing local vendors and third‑party contractors.
• Ability to use sound judgment and experience to plan, prioritize and accomplish complex, multi‑faceted operational work.
• Highly organized with solid project planning, cross‑cultural collaboration, communication and problem‑solving skills.
• Fluent Vietnamese and professional English verbal and written communication skills; Mandarin proficiency is a plus.
• Work location: Ho Chi Minh City, Vietnam.

Preferred Qualifications

• Experience in Electric Vehicles (EV), battery swapping/charging infrastructure, telecom tower operations or fleet management.
• Experience setting up operations teams or SOPs from 0‑to‑1, or hands‑on experience in cross‑border joint ventures.
• Familiarity with local permitting processes involving Vietnamese authorities, such as EVN, Fire & Rescue Police or the Department of Transportation, or an established local contractor network.
• Professional proficiency or fluency in Mandarin Chinese.
• PMP (Project Management Professional) or Lean Six Sigma certification is a plus.