System Engineer

How you’ll make an Impact

Responsibilities

• Deploy advanced technical solutions designed by Solution Architects, including new deployments and service modifications, for dental practice and DSO clients.
• Maintain minimum billable utilization of 80%.
• Provide excellent implementation and project support to customers remotely or onsite as needed.
• Execute complex migrations and configurations, including practice‑management‑system transitions, imaging system integrations, and multi‑site DSO rollouts.
• Document migration and infrastructure changes and prepare for steady‑state support post‑implementation.
• Communicate clearly both internally and externally on the progress, issues, and scope changes needed on projects.
• Pivot and provide solutions when plans change or do not meet the requirements of the project.
• Provide input and recommendations to Solution Architects and Project Managers to assist with project creation and planning.
• Design and build GPOs to enforce policies across organizations.
• Install and configure virtual machines and hosts.
• Build cloud and on‑premises physical servers.
• Configure Azure AD and Microsoft Entra Connect to O365.
• Troubleshoot advanced applications and servers.
• Build and design networks, including network and firewall configurations, switch configurations, and wireless networks that meet the bandwidth and latency needs of dental imaging equipment.
• Build and design Active Directory infrastructure following best practices and taking into consideration client needs.
• Deploy high‑availability infrastructure (networking, virtualization, clustering).
• Deploy backup and recovery technologies.

Requirements

• At least 3–7 years of experience directly related to the duties and responsibilities specified.
• 2–4 years of Dental IT project experience, with familiarity with dental hardware such as intraoral cameras, intraoral sensors, intraoral scanners, extraoral sensors (CBCT/Pano/Ceph), and vitals monitors.
• Intermediate knowledge of Intune and Autopilot.
• Expertise in Windows configurations and services.
• Advanced knowledge of DNS (internal and external).
• Advanced knowledge of networking, both physical and virtual.
• Advanced knowledge of cloud solutions (AWS, Azure, or OCI).
• Advanced knowledge of virtualization, clustering, and high availability.
• Advanced knowledge of Active Directory (both on‑premises and Azure AD).
• Advanced knowledge of M365 licensing, configuration, best practices, and feature set.
• This role involves extended periods of sitting or standing and regular use of computers and office equipment.

Bonus points

• Bachelor’s degree in Information Technology, Computer Science, or related discipline; equivalent experience acceptable.
• Certifications including Microsoft Role Based Certifications, Cisco CCNA/CCNP, VMware VCP, ITIL, Comp Tia, etc.
• Experience with ConnectWise (Manage, Automate, Control), SCCM, or similar service management system.
• Subject matter expert for specific technologies (e.g., Microsoft, VMware, Citrix, Cisco, etc.).
• MSP experience.
• Working knowledge of HIPAA requirements as they apply to IT infrastructure and data handling.

Required language skills

• Ability to communicate professionally, in English, both written and orally.
• Ability to write business correspondence and process procedures.
• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public.

Physical Requirements

• Must be able to lift up to 50 pounds.
• Must be able to lift up to 75 pounds rarely.
• Must be able to perform occasional bending, kneeling, squatting, and turning.
• Must be able to perform occasional reaching over shoulder height, waist level and from floor.
• Must be able to work in a fast‑paced environment.
• Must be able to work in an unsupervised environment.
• Must be able to drive / sit for extended periods of time.

Benefits and Perks

• Medical, Dental and Vision coverage for employee and family.
• 401k + company‑matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days).
• Group Term Life and Accidental Death and Dismemberment coverage (company provided).
• Short‑Term (voluntary enrollment) and Long‑Term Disability coverage (company provided).
• Health Savings Account (HSA) Options / PPO Options.
• Employee Assistance Program.
• Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays.
• Education Reimbursement Program.
• Generous Employee Referral Program - cash bonus for successful referrals!
• Dynamic Recognition and Rewards.
• Clear Promotion and Advancement Tracks.
• Work with Industry‑Leading Talent.

Compensation