Mô tả công việc
Description
Park Hyatt Saigon occupies a prime position in central Ho Chi Minh City in Vietnam (District 1), overlooking the elegant Opera House on Lam Son Square. The premier hotel in Ho Chi Minh City is within reach of boutique shops, restaurants, and parks. There are plenty of recommended shopping hot spots and things to do within walking distance of our hotel in Saigon District 1, including the historic Dong Khoi Street and Le Thanh Ton Street.
Among 18 awards in the past 6 years, these marvelous achievements are inspiring, acting as beacons of resilience and hospitality for both guests and our local communities:
- 2026 Triple Crown Award Winner, Condé Nast Traveler
- 2025 Recipient of One MICHELIN Key
- 2024 Top 5 Hotels in Southeast Asia, Readers' Choice Awards, Condé Nast Traveler
- 2023 The 15 Best City Hotels in Asia, Travel and Leisure World’s Best Awards
- 2023 Best City Hotels in Vietnam, Travel and Leisure Luxury Awards Asia Pacific
- 2023 Best 500 Hotels in the World, Travel and Leisure
- 2023 Forbes Travel Guide – Star Awards Winners
Our strategy is to make a difference in the lives of all those we touch — colleagues, guests, operators, community members, and shareholders alike.
We care for people so they can be their best. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation, Wellbeing. At Park Hyatt Saigon our aim is to create energizing experiences that connect our guests to who and what matters to them most. We are passionate about fostering connections, the place for any and every occasion, and a one‑stop experience.
We will continue to enhance the quality of the products craftsmanship with the willingness to create objectively a world ‘finest product’ and promise exceptional quality, continue creating and enhancing the hotel to ensure Park Hyatt Saigon can carry out its future vision is to become a landmark, one of the world's legendary great hotels.
In order to achieve this grand mission, it’s greatly thanks to our talents who are experienced, well trained, and deeply focused on the hotel’s future goals and position.
Currently, Park Hyatt Saigon is looking for a Team Leader – Front Office (Mandarin Speaking). Join with Hyatt corporation to discover your place to shine in our warm, respectful, and inclusive culture. This is truly an exciting role where two days will never be the same!
As a Team Leader – Front Office (Mandarin Speaking), you will be responsible for supporting the efficient operation of the Front Office in line with Hyatt’s corporate strategies and brand standards, while ensuring exceptional guest experiences and seamless daily operations. You will deliver personalized service, handle guest requests and service recovery, and support the team in creating memorable experiences that reflect the warmth, care, and understated luxury of Park Hyatt Saigon. Your Mandarin language proficiency will help enhance communication with our international guests while contributing to the overall success of the Front Office.
We can offer you
Hyatt is a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. We could bring you the followings:
- Competitive package
- International, professional and friendly 5‑star working environment
- Full training from Hyatt (Hotel orientation, Leadership development, E‑learning, workshop…)
- Learning and development opportunities
- Associates Social Space (Designed by colleagues for colleagues) and Associate Social Activities
- Complimentary 2 duty meals per working shift and team menu designed by our Chef twice per week
- Be provided uniform and laundry service
- Discount 50% for F&B service at our restaurants
- Complimentary accommodation at selected Hyatt properties worldwide.
Qualifications
- Proven experience as a Team Leader – Front Office, or similar supervisory role within a luxury or 5‑star hotel environment.
- Strong understanding of Front Office operations, guest relations, and luxury hospitality standards.
- Mandarin proficiency is essential, with the ability to confidently engage with Mandarin‑speaking guests while maintaining strong English communication skills.
- Strong problem‑solving, organizational, and interpersonal skills with the ability to lead and inspire teams.
- Guest‑focused, detail‑oriented, and able to perform effectively in a fast‑paced environment.
- A warm, engaging personality with a genuine passion for hospitality and delivering exceptional guest experiences.
Yêu cầu kinh nghiệm
Proven experience as a Team Leader or similar supervisory role in a luxury or 5‑star hotel; strong understanding of front office operations; Mandarin proficiency essential; strong English communication; problem‑solving and leadership skills.