Mô tả công việc
A Brief Overview
The Technical Training Team Leader is responsible for overseeing the daily operations of the technical training team, including course development, scheduling calendar, monitoring delivery quality, and designing technical training programs. Reporting to the Learning, Development & Performance Manager, this role leads a team in delivering Technical Induction course which has a significant impact on employees, customer experience, and overall business performance.
Responsibilities
- Manage technical training: develop strategy execution plan, training curriculum, lesson plans, training schedule, and oversee coordination of technical training sessions.
- Create a supportive learning environment that promotes student responsibility.
- Monitor training course and personnel records monthly to ensure organization requirements are met.
- Conduct classroom observations and analyze course evaluation to judge effectiveness and implement suggestions for improvement.
- Facilitate collaborations & training feedback sessions with other team managers and team leaders to keep content up-to-date and anticipatory of future technology trends.
- Team management: assist managers with training or coaching, set clear goals for the team and individual trainers, delegate tasks, set deadlines, and review work for quality assurance.
- Weekly monitoring and analyzing team performance and identifying improvement opportunities.
- Update on resignations, maternity leave, and other absences affecting schedules.
- Continuously enhance leadership and training skills.
- Serve as a project lead in cross‑team projects and monitor progress to ensure timely completion and efficiency.
- Prepare and deliver comprehensive reports and key insights to the management team, ensuring clarity on training outcomes, performance metrics, and recommendations for continuous improvement.
- Assist with problem‑solving as needed.
- Other reasonable duties as assigned.
Leadership Responsibilities
- Managers of Individual Contributors (typically Supervisors, Managers, Senior Managers) are responsible for the professional development of team members, guiding, coaching, and providing constructive feedback to support team members to reach their full potential.
- Create a supportive and inclusive work environment that encourages collaboration, respect for diverse perspectives, and empowers team members to excel in their roles.
Qualifications
- Minimum 2 years experience as a Technical Trainer.
- English level (CEFR) B1+ or equivalent.
- Ability to apply learned knowledge in a new environment.
- Good interpersonal skills with observational and adaptability skills.
- Advanced research skills.
- Demonstrated customer service insights including the implementation of employee satisfaction charters.
Physical Demands
This role is performed in an office environment where a computer, telephone and other office equipment are used as needed to perform the duties of the role.