Team Manager

Job responsibilities

Team Management and Development

• Ensure your team delivers the Louis Vuitton Promise to every Client, through demonstrating and modeling the 4 Louis Vuitton Attitudes.
• Support them with consistent coaching, identify their development and training needs, partner with the Field Coach Trainer to tailor individual action plans.
• Identify, recruit and develop talents, secure succession plans in collaboration with the Store Manager.
• Set individual and team goals; proactively assess and manage performance against expectations.
• Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers.

Client and Business Development

• Support the team in building long‑term client relationships, leveraging the different clienteling tools.
• Establish a client‑centric mindset in store to ensure the highest level of client experience and proactively handle client‑related situations.
• Communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, training).
• Proactively provide the Country office with product recommendations and qualitative feedback based on local knowledge about the market and client needs, leveraging expertise and knowledge within the team.
• Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team animation.

Selling and Floor Management

• Act as a role model demonstrating sales leadership to the team, support them with their own sales, foster cross‑selling and client repurchase.
• Build and develop own client portfolio.
• Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring the Louis Vuitton Promise standards are achieved.

Optional: Champion a Product Category

• Be the store point of reference to the Country Merchandising team, providing them with feedback (product performance, quality, client‑related information, local market, competitors, trends, missing opportunities…) leveraging the Expert Advisors’ knowledge.
• Support the product category business, convey enthusiasm and passion via team animations, morning briefings, share information and mentoring, improve operations, define and implement action plans to drive sales.

Operations

• Ensure policies, brand standards and grooming guidelines are communicated and implemented.
• Support Operations team in inventory management.
• Support Store Manager in staff planning (workforce management).

Requirements