Mô tả công việc
Overview
RMIT Vietnam is seeking a Technical Delivery Lead responsible for leading the end‑to‑end delivery of End User Technology (EUT) and Audio‑Visual (AV) solutions, ensuring projects and services are delivered on time, meet quality standards, and align with stakeholder needs across the university.
What We Offer
- Competitive remuneration VND package for Vietnamese candidates.
- 13th month Tet bonus.
- Private Health insurance for you and your family, plus Personal Accident Insurance.
- Generous annual leave, sick leave, volunteer leave and public holidays (Christmas and Tet Holidays).
- Professional development and career advancement.
- Access to state‑of‑the‑art facilities and resources.
- A vibrant and diverse campus life.
Position Summary
As a Technical Delivery Lead, you will oversee the delivery of end‑user technical work to the business units and ensure that the services provided meet stakeholder needs and quality expectations. Responsibilities include new builds or enhancements of end‑user technologies and AV hardware/software installations across the university’s teaching spaces and venues.
Key Accountabilities
- Partner closely with Solution Consultants, Business Technology Partners, and Engineering teams to translate business requirements into technical delivery plans.
- Lead and manage the end‑to‑end delivery lifecycle for EUT and AV services.
- Coordinate and deliver EUT and AV technical services to stakeholders, ensuring efficient delivery within agreed timelines and service levels.
- Build and maintain strong stakeholder relationships and act as the primary liaison.
- Manage stakeholder expectations and serve as the key escalation point for issues, risks, and service impacts.
- Drive customer satisfaction through proactive, solution‑focused approaches and continuous improvement.
- Monitor and track delivery progress, providing regular status updates and communications.
- Identify, assess, and mitigate delivery risks, dependencies, and operational impacts.
- Implement quality assurance practices to meet operational, security, and customer standards.
- Ensure compliance with RMIT policies, governance requirements, and the Project Execution Framework.
- Identify opportunities for process optimisation and continuous improvement.
- Foster a collaborative, customer‑centric, high‑performing team culture.
- Support resource planning, budgeting, and forecasting for EUT and AV delivery functions.
- Maintain current knowledge of emerging technologies, industry trends, and best practices.
- Support ITS colleagues for effective and compliant technology asset management.
- Undertake other duties as directed by the line manager.
Key Selection Criteria
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Minimum 7+ years of experience in a technical delivery leadership role.
- Proven track record of delivering complex technology projects on time and within budget.
- Strong understanding of project management methodologies.
- Strong leadership skills with the ability to motivate and inspire a team.
- Working knowledge of PowerBI or similar reporting tools.
- Strong problem‑solving and troubleshooting abilities with a customer‑centric approach.
- In‑depth knowledge of ITIL framework and IT service management principles.
- Experience with IT service management tools (Jira, ServiceNow).
- Excellent communication and interpersonal skills.
- Excellent diplomacy, facilitation, influencing, and negotiation skills.
- Strong organisational and time‑management skills.
- Ability to pass a Working with Children check.
- Ability to display appropriate behaviours in line with RMIT Values and Leadership Model.